Escalation Executive
2 days ago
Role & responsibilities:
- Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.
- Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency and communication.
- Conduct in-depth analysis of escalations, identifying trends, patterns, and insights to drive actionable improvements.
- Collaborate with cross-functional teams to develop and implement strategies to enhance customer satisfaction and loyalty based on escalation analysis.
- Identify process gaps or areas for improvement and recommend solutions to enhance overall service quality.
- Develop and maintain comprehensive documentation of service quality standards, processes, and best practices.
- Stay updated on industry best practices and emerging trends in service quality and customer experience.
Effective escalation management: Proficiency in handling customer nodal, MD, and senior management escalations and resolving complex issues.
- Track record in driving customer experience enhancements.
- Excellent communication skills for stakeholder and customer interactions.
- Strong problem-solving abilities for identifying root causes and proposing solutions.
- Ability to evaluate service quality and conduct audits.
-
Escalation Executive
1 week ago
Mumbai, Maharashtra, India Cygnus Ad Consulting Full timeJob DescriptionRESPONSIBILITIES:- Escalation management executive to Grievance escalations.- Manage and resolve customer complaints and issues promptly and effectively.- Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach.Required Candidate profile- Min2-3 yrs of experience in escalation management.-...
-
Escalation Executive
7 days ago
Mumbai, Maharashtra, India Placement LLP Full timeVFS - Refunds Shifts - 24/7 Location - WFO Communication - excellent Graduate with minimum 2 years of experience into customer service / escalation. ESCALATION EXCECUTIVE** Summary:* The Level 2 Escalation Executive is responsible for managing complex customer issues escalated beyond frontline support. This role involves direct communication with...
-
Escalation Executive
2 weeks ago
Mumbai, Maharashtra, India Godrej Properties Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole & responsibilities:Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency...
-
Customer Escalation Executive
2 weeks ago
Mumbai, Maharashtra, India Alustruct Engineering Full time ₹ 4,20,000 per yearSkill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...
-
Customer Escalation Executive
2 days ago
Mumbai, India Alustruct Engineering Full timeSkill Required: Strong written and verbal communication skills, ability to respond in grammatically correct English. Should be Graduate / Undergraduate. Should have minimum 1 year experience of handling escalation desk. Proficient in using MS Office application like Excel, PowerPoint, Outlook Good knowledge of various social media platforms Should have...
-
Customer Escalation Executive
2 weeks ago
Mumbai, Maharashtra, India Alustruct Engineering Full timeSkill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...
-
Escalation Executive
2 weeks ago
Mumbai District, Maharashtra, India Ultrahire HR Advisors Full timeResponsibilities include but are not limited to: - Manage customer escalations and coordinate resolution efforts with key stakeholders - Ensure critical SLAs are met and adhered - Ensure customer escalations are resolved and agreed upon - Provide escalation insights to stakeholders Pay: ₹27,000.00 - ₹35,000.00 per month Schedule: - Day...
-
Executive Escalations
2 weeks ago
Mumbai, Maharashtra, India Jio Full time ₹ 1,04,000 - ₹ 1,30,878 per yearPosted Date23 Jun 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesHandle escalation received from Chairman`s Office, Regulatory bodies, Internal Employees, Social Media Fast track the complaint and follow up with respective stakholders for resolution Ensure customers are informed during the entire cycle from receipt of ...
-
Executive Escalations
2 days ago
Mumbai, India Jio Full timePosted Date 23 Jun 2025- Function/Business Area Customer Service- Location Mumbai- Job Responsibilities Handle escalation received from Chairman`s Office, Regulatory bodies, Internal Employees, Social Media Fast track the complaint and follow up with respective stakholders for resolution Ensure customers are informed during the entire cycle from receipt...
-
Executive Escalations
2 weeks ago
Mumbai, Maharashtra, India Reliance Jio Infocomm Limited Full timePosted Date 23 Jun 2025 - Function/Business Area Customer Service - Location Mumbai - Job Responsibilities 1. Handle escalation received from Chairman's Office, Regulatory bodies, Internal Employees, Social Media 2. Fast track the complaint and follow up with respective stakholders for resolution 3. Ensure customers are informed during the entire cycle from...
