Executive Escalations

Job DescriptionRESPONSIBILITIES:- Escalation management executive to Grievance escalations.- Manage and resolve customer complaints and issues promptly and effectively.- Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach.Required Candidate profile- Min2-3 yrs of experience in escalation management.-...

Skill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...

Responsibilities include but are not limited to: - Manage customer escalations and coordinate resolution efforts with key stakeholders - Ensure critical SLAs are met and adhered - Ensure customer escalations are resolved and agreed upon - Provide escalation insights to stakeholders Pay: ₹27,000.00 - ₹35,000.00 per month Schedule: - Day...

Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. - Ensure Critical SLAs are met & adhered. - Ensure customer escalations are resolved within agreed upon timelines, process change ideas are...

Role & responsibilities:Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency...

Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

Customer Engagement LeadWe are seeking a proactive professional to manage customer escalations and ensure timely, effective resolutions.You will be responsible for owning issues, driving action items, and maintaining clear communication. This role involves implementing process changes, providing valuable insights to stakeholders, utilizing resources for...

Posted Date23 Jun 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesHandle escalation received from Chairman`s Office, Regulatory bodies, Internal Employees, Social Media Fast track the complaint and follow up with respective stakholders for resolution Ensure customers are informed during the entire cycle from receipt of ...

Job Title: Escalation Manager / CoordinatorDepartment: Customer ServicesExperience Required: 3 to 5 YearsLocation: Ghatkopar (Walkable distance from Railway Station)Reports To: DirectorPosition OverviewThe Escalation Manager / Coordinator – Sales is responsible for managing high-priority sales-related issues, customer complaints, and order disputes that...