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Team Leader Sales

2 months ago

guwahati, India Reliance Retail Full time

To support the department manager and ensure sales, profitability and Customer satisfaction of the Category managed under his/her Department To achieve the revenue and gross margin per sq ft targets for the categories managed To control inventory levels & shrinkage. To facilitate customer purchase decisions that lead to moving the customer satisfactorily up the value chain resulting in a higher average transaction value per customer To optimize the store display stock and backstore inventory to increase the stock turns for the category Increase margins and minimize expenses. To ensure that the team leaders and sales associates are trained and responsive to customer needs in order to set up a consultative sales environment. To ensure effective stock and visual merchandising including product placard/label, accurate and updated prices, special/periodic promotional offers, pointofpurchase promotional materials, sales planning etc. To oversee product shelf life management with a view to controlling store soilage and optimizing the SKU mix for the categories managed Assist customers in locating products and answering more complex technical questions as escalations from the Sales Assistants; perform the role of a product specialist for customers that require advanced technical advice. Work closely with the materials/operations manager to ensure replenishment of store display and backstore stocks. To monitor sales figures visvis plan/forecast and interpret trends to facilitate inventory planning along with the Store Manager.. including sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback Ensuring all sales staff is trained and constantly updated w.r.t product knowledge, brand differentiations and overall competition around the catchments. Provide direct department supervision while monitoring completion