Sales Associate

2 weeks ago


Guwahati, Assam, India Reliance Retail Full time

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Reliance Retail. As a Sales Associate, you will be responsible for delivering exceptional customer service, meeting sales targets, and maintaining a high level of product knowledge.

Key Responsibilities

  • To achieve revenue and margin targets as assigned by Store Leader for both Jio and Retail businesses.
  • To increase the average transaction value per customer by ensuring that each customer is satisfied with the value chain during the selling process.
  • Error-free billing.
  • Effective interactions on the shop floor to ensure satisfied customer response.
  • Adhering to the selling process to ensure closing the sale.
  • Address and escalate (wherever required) all cases of involving product/product interface for customers requiring enhanced inputs for facilitation of product selection, multiple product networking, etc.
  • Constantly update knowledge and selling skills to perform cross-selling.
  • Adherence to Store SOPs.
  • To ensure that the complete set of customer's needs are met starting from enquiry to closure of the sales transaction.
  • To ensure customer grievances, if any, are effectively addressed and resolve thru' escalations (if required).
  • To satisfy customer needs and expectations in terms of advance product information and customized solutions that may be desired.

Requirements

  • 12th/Graduation
  • High degree of customer orientation
  • Aptitude for sale
  • Language fluency
  • High degree of process and systems orientation
  • Enthusiasm for technology

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