IT Service desk Coordinator

**About Company** Dixit Infotech Services Pvt. Ltd. is one of India’s leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company. 45 years young, our long experience packed with up-to-date trends and knowledge...

Service Desk Executive (B-tech , BE please don't apply)General Shift timingLocation : AndheriRoles and ResponsibilitiesCoordinate field service activities, Support & guide Service Personnel on site doing installation, maintenance & serviceCreate and assign service tickets to appropriate technicians or teams for resolutionMonitor and respond to IT support...

Roles and ResponsibilitiesManage day-to-day operations of the IT service desk, ensuring timely resolution of customer queries and issues.Coordinate with vendors related to hardware & software product.Provide excellent customer service by responding promptly to user requests for assistance with IT-related matters.Maintain accurate records of all incidents,...

**JOB TITLE: SERVICE DESK COORDINATOR** **JOB LOCATION: MUMBAI** **WONDERING WHAT’S WITHIN DANAHER? TAKE A CLOSER LOOK**: **At first glance, you’ll see Danaher’s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms — life sciences, diagnostics, water quality, and...

We are looking for a detail-oriented and responsible Service Desk Coordinator to ensure smooth coordination of service requests, communication with clients and internal teams, and overall efficiency of service processes. If you have strong organizational skills, attention to detail, and enjoy working with people, this role could be the right fit for you.Key...

**Position Overview**: **Key Responsibilities**: - **Ticket Coordination**: - Monitor and manage incoming service tickets via the service desk portal. - Assign tickets to appropriate engineers based on priority and expertise. - Track ticket progress and ensure timely resolution in line with SLA timelines. - Follow up to ensure tickets are updated and...

Job Description JOB DESCRIPTION FOR TeaM LEAD Title: Team Lead Service Desk Open Positions: Work Location:Reliance Foundation Hospital Work Timings: General Shift Responsibilities: Lead and manage the service desk team (CC and L1/L2 Engineers), providing guidance, support, and mentorship Ensure high-quality service delivery by monitoring ticketing tools and...

Job Title: IT Service Desk Engineer Location: Vikhroli, Mumbai Mode: Work From Office - 5 Days a Week Experience: 3-6 Years Reports To: IT Service Desk Manager / IT Operations Lead Qualifications Required: - Bachelors degree required. Preferred in Information Technology or a related field. - Minimum of 3 years of experience in an IT Service Desk or...

· Create and assign service tickets to appropriate technicians or teams for resolution · Monitor and respond to IT support tickets in a timely manner · Provide excellent customer service and ensure a positive user experience · Adhere to established service level agreements and response times for service requests · Vendor management for Service support...

· Create and assign service tickets to appropriate technicians or teams for resolution· Monitor and respond to IT support tickets in a timely manner· Provide excellent customer service and ensure a positive user experience· Adhere to established service level agreements and response times for service requests· Vendor management for Service support·...