Service Desk Coordinator

**JOB TITLE: SERVICE DESK COORDINATOR**

**JOB LOCATION: MUMBAI**

**WONDERING WHAT’S WITHIN DANAHER? TAKE A CLOSER LOOK**:
**At first glance, you’ll see Danaher’s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms — life sciences, diagnostics, water quality, and product identification.**:
**Career development is important to us - you’ll find associates who are as certain about their impact as they are about where they’re headed next. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.**:
**We hope you’ll see yourself here, too. What you find at Danaher — and within yourself — might just change the world.**:
**WHO WE ARE**:
Videojet Technologies is a global leader in product identification, providing innovative coding and marking solutions that help consumers ensure product safety and improve their productivity.

**WITHIN YOUR ROLE YOU WILL**:
This position leads continuous improvement initiatives, ensuring that Videojet, Esko, and X-Rite (PID) maintain world-class financial processes and controls through examination and evaluation of internal control for business processes, reporting findings to the management with his / her recommendations for possible improvements. This is a high-visibility role, working closely with Videojet, Esko, and X-Rite senior leadership and business unit managers, as well as parent company (Danaher) personnel.

We are currently seeking a **“**Service Desk coordinator**”** to join our team in **Mumbai Head Office.**

**Primary Responsibilities**:

- Attending incoming customer calls to log service requests in system
- Answering & directing the customer service request calls for TS support by convincing them
- Coordination with Service / IB Team through Phone / Mails
- Calling existing customer to capture NPS feedback
- Calling Service Engineers / Managers to Debrief calls.
- Data entry in Oracle, should have good typing speed.
- Should have Multitasking ability to co-ordinate with various departments
- Language preference in English, Hindi
- Good in excel to generate reports & forwarding it to field Team.
- Internal approval follow-ups related to call logging / Debriefing.

**YOUR EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE**:

- Education - Bachelor degree in any discipline
- Work experience 1-3 year. Fresher can be considered as an exception.
- Should be familiar with Local language
- Good MS-Excel / Outlook knowledge
- Must have good communication skills & proficiency in English / Hindi.

**OUR CORE VALUES**:
At Danaher, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. If you’d like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.

**Our **Shared Purpose **- Helping Realize Life’s Potential - expresses our reason for being and the impact that every one of us at Danaher strives to have on the world. Our **Core Values** define the fundamental beliefs that guide our actions. The Core Behaviors* enable our values and Shared Purpose, **powered by DBS** as our proven system for achieving success at Danaher.**:
**OUR OFFER**

**UNSOLICITED ASSISTANCE