Service Desk

3 weeks ago


Mumbai, India Pentagon System & Services Full time

· Create and assign service tickets to appropriate technicians or teams for resolution

· Monitor and respond to IT support tickets in a timely manner

· Provide excellent customer service and ensure a positive user experience

· Adhere to established service level agreements and response times for service requests

· Vendor management for Service support

· Verbal / Written co-ordination with internal teams

· Periodic MIS reports preparation

Excel experience is required (V-look up , H-look up , pivot table)

Rs. 30k to 35k CTC/ Experience : Min 3-5 years

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Provident Fund
  • Work from home

Application Question(s):

  • Total years of experience in IT service desk Coordination ?
  • Are you aware of VLOOKUP and Pivot table ?

Education:

  • Higher Secondary(12th Pass) (Required)

Work Location: In person


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