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3 weeks ago
· Create and assign service tickets to appropriate technicians or teams for resolution
· Monitor and respond to IT support tickets in a timely manner
· Provide excellent customer service and ensure a positive user experience
· Adhere to established service level agreements and response times for service requests
· Vendor management for Service support
· Verbal / Written co-ordination with internal teams
· Periodic MIS reports preparation
Excel experience is required (V-look up , H-look up , pivot table)
Rs. 30k to 35k CTC/ Experience : Min 3-5 years
Job Type: Full-time
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Provident Fund
- Work from home
Application Question(s):
- Total years of experience in IT service desk Coordination ?
- Are you aware of VLOOKUP and Pivot table ?
Education:
- Higher Secondary(12th Pass) (Required)
Work Location: In person
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