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Synechron - Client Partner
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Mumbai, India SYNECHRON TECHNOLOGIES PRIVATE LIMITED Full timeJob Role : Client Partner / Technology Delivery role. Level : Associate Director/Director. Client: Captive/Global Capability Center of an Investment Bank.About Company:- At Synechron, we believe in the power of digital to transform businesses for the better.- Our global consulting firm combines creativity and innovative technology to deliver industry-leading...
Client Partner
3 months ago
We have immediate opportunity for Client Partner role – 12 to 25 yearsSynechron – Mumbai, Goregaon
Job Role:
Client Partner roleLevel:
Associate Director/DirectorClient:
Captive/Global Capability Center of an Investment BankJob Location:
Synechron- Mumbai Goregaon
About Company:At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,700+, and has 48 offices in 19 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.
Diversity, Equity, and InclusionDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative
‘Same Difference’
is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
JOB DESCRIPTIONClient EngagementMaintain High-touch client connect at all levelsHave clear understanding of client org structureKnow client work, technology, and system environmentsDefine governance structure with clear roles and responsibilities of each stakeholderOrganize governance meetings as per defined frequencyPrepare minute of meetings and track action items closelyCirculate status report well before governance meetingsCollect feedback about our resources at a regular intervalWork on proposals, commercials, negotiate rates / pricing as applicableMaintain a good client relationship
Employee EngagementHave Regular connects with resourcesOrganize HR connects, fun activities etc.Collect and provide feedback, attend to employee concerns on a timely mannerWork on Awards and recognition on a continuous basisCoordinate training needsFollow up on timesheets, mandatory trainings, infosec needs, attendance / leaves etc.Proactive and reactive retention effortsOrganize social events to connect with resources and support team
Value additionLook at continuous improvement opportunitiesBring in new ideas, out of the box thinking
Essential SkillsMust have Project Management SkillsShould have pre-sales exposureMust have good working knowledge on MS ExcelMust have good understanding on variety of tech stacksVery good communication skillsExcellent interpersonal skillsGood people management skillsMust be detail orientedShould have go getter attitude
FulfillmentInteract with client stakeholders, both business and vendor management to get an idea on pipeline requirements at a high level (monthly intake)Collect detailed JD for each role, level and create a skill matrix with mandatory and preferred skillsCoordinate between Synechron L2 panel and client managers to clarify on JD and experience level as neededEnsure L1 and L2 panel are on same page of requirements and evaluation methods; expand panel members as neededPrepare checklist for client submission, due diligence, evaluation, selection and on-board processMaintain detailed feedback template for client submissionCreate detailed plan for open role fulfilment for set of open requirements like # of client drives, submissions statistics, submission to selection ratio etc.Maintain a tracker with both internal and external candidates list with all necessary detailsWork closely with recruitment team on external hiring; prioritize the set of requirementsLeverage vendors as and when neededSchedule daily call with recruitment team to track external hiring for each requisitionScreen the profiles for candidate exp level, skills, hands-on project experience, longevity, etc.Create dedicated pool for common skillsetsHave detailed list of topics and training contents ready as per client expectations to prepare candidates during incubation / pool timeHave Hackerrank question bank configured and ensure candidates pass minimum scoreWork closely with mentor / coach to align candidates on a regular basisPrepare a detailed feedback sheet for internal assessment as well as for external submission separately
CollaborationHave a regular connect with peers to get to know best practices, learn from their experience etc.Seek help where necessary not just with same account but with other account leaders as well. Develop a good network.Connect with resourcing team regularly to know about corporate pool.Collaborate with recruitment teams of other accountsWork with PMO, HR and other support groups for on boarding, employee connects etc.
Internal GovernanceEnsure all checks and balances in place regarding contract / sow, BGV, timesheets, approvals, margins, invoicing, attendance / leaves, contract extensions, resource releases, bench monitoring etc. Maintain a detailed activities list, RACI chart and check list for all these procedures.Work with PMO, HR and other support groupsHave a regular (weekly / bi-weekly / monthly) governance meeting with onsite and offshore stakeholdersMaintain a status trackerNotify early in case of help needed or of any roadblocks
If you find this this opportunity interesting kindly share your updated profile on
With below details (Mandatory)Request you to please revert with the following detailsTotal ExperienceRelevant Experience in no of yearsClient EngagementEmployee EngagementStaff AugmentationPre SalesTechnical backgroundTeam size handledClients Handled & IndustryP&L Revenue handled3. Current Compensation (Fixed + Variable + Bonus bifurcation)4. Expected Compensation (Fixed)5. Notice Period (Pls mention if buy out option available) :6. Reason For Change7. Permanent Location8. Current Location9. Any offers in Hand10. Interview Availability11. Ready to relocate to Mumbai Goregaon Location -
If you had gone through any interviews in Synechron before? If yes when
Regards,Siddhesh
