Manager - Client Retention

4 weeks ago


Bangalore City, India Delhivery Full time

Roles and Responsibilities:● Extracting Data from various sources and deriving insights for data driven decision making ● Upselling/ Cross selling Delivery’s products and services to match client’s businessrequirements, also interacting with various stakeholders within the company in case tobuild new products and launch new services. ● Be the customer's focal point by liaising closely with various stakeholders within thecompany thus ensuring their queries/ issues (Billing, Reconciliation, performancemanagement) are addressed. ● Metric management Work towards ensuring all the assigned metrics are in green withappropriate root causing and solutioning as and when required. ● Travel to various centers/ client locations within the country for client visits/ audits/business launches/ client meetings as and when required● It is a 6day working roleDesired Skills and Experience:● Strong written, oral, and visual communication skills ● Strong logical and critical reasoning● Self-motivated. ● Good presentation skills ● Strong in Excel (any knowledge of VBA, SQL, R, python would be an advantage)● Good academic credentials in 10th and 12th std (especially in mathematics)● Min 3yrs exp in roles handling retention / key accounts preferably from Logistics industry ONLY



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    Roles and Responsibilities:● Extracting Data from various sources and deriving insights for data driven decision making● Upselling/ Cross selling Delivery’s products and services to match client’s businessrequirements, also interacting with various stakeholders within the company in case tobuild new products and launch new services.● Be the...


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