Customer Service Support Specialist

About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats. Support includes educating...

Job SummaryA Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer...

We are seeking an enthusiastic and dedicated Customer Support to join our team. This hybrid role combines customer service and sales responsibilities, with a focus on delivering exceptional support to customers while identifying opportunities to drive sales. As a key member of the team, you will work directly with customers to resolve their issues, answer...

1-2 Year experience with technical support, software services Experience working in a highly technical environment, interacting with customers and exceptional communication skills. Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills. Passion for providing legendary service to our Small,...

Key Responsibilities: Customer Interaction: - Provide accurate, valid, and complete information by using the right methods and tools. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Problem Resolution: - Identify and assess customers' needs to achieve satisfaction. -...

**Key Responsibilities**: **Customer Interaction**: - Provide accurate, valid, and complete information by using the right methods and tools. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. **Problem Resolution**: - Identify and assess customers' needs to achieve...

**Key Responsibilities**: - Resolve **product/service-related issues**, provide information, and ensure customer satisfaction. - Maintain a **positive, empathetic, and professional attitude** toward customers at all times. - Escalate complex problems to the appropriate internal teams (technical, sales, operations, etc.). - Keep accurate records of customer...

We are looking for a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be the first point of contact for customers, providing assistance with inquiries, resolving issues, and ensuring a seamless customer experience. Your strong communication skills, patience, and problem-solving abilities will be key to...

**Troubleshooting**: Diagnose and resolve hardware, software, and network issues, guiding customers through step-by-step solutions. - **Issue Escalation**: Escalate unresolved issues to higher-level support teams or technical experts when necessary. - **Documentation**: Maintain records of customer interactions, issues, and resolutions using internal...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...