FirstHive - Onboarding Specialist

2 weeks ago

Mumbai, India FirstHive Full time

Job Responsibilities:

- Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live

- Manage multiple onboarding projects with timely milestone delivery

- Serve as primary customer contact during onboarding

- Design scalable, modular solutions based on client needs

- Support data integration (APIs, databases, CRMs, etc.)

- Collaborate with Product, Engineering, and Support to resolve issues

- Ensure smooth handover to Customer Success post-onboarding

- Deliver training and enablement to client teams

- Create and maintain documentation, playbooks, and training materials

- Drive process improvements and build reusable onboarding assets

Required Experience and Skills:

- 3-6 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains

- Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations)

- Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria.

- Analytical and process-oriented mindset with attention to detail

- Exceptional communication and stakeholder management skills

- Ability to balance technical and business conversations with clients

- Familiarity with JSON, API docs, tags, or SQL is a plus

- BE/BTech/BCA/MCA Computer Science or IT, or equivalent relevant experience.

- MBA is a plus, but not mandatory

Why work with us?

- Opportunity to work with a fast growing global B2B SaaS startup

- Great growth opportunities and competitive, best-in-class remuneration

- A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility

(ref:iimjobs.com)

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