SaaS Enterprise Onboarding Specialist

4 days ago

Mumbai, Maharashtra, India FirstHive | CDP+AI Data Platform Full time US$ 90,000 - US$ 1,20,000 per year

Job Responsibilities

· Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live

· Manage multiple onboarding projects with timely milestone delivery

· Serve as primary customer contact during onboarding

· Design scalable, modular solutions based on client needs

· Support data integration (APIs, databases, CRMs, etc.)

· Collaborate with Product, Engineering, and Support to resolve issues

· Ensure smooth handover to Customer Success post-onboarding

· Deliver training and enablement to client teams

· Create and maintain documentation, playbooks, and training materials

· Drive process improvements and build reusable onboarding assets

Required Experience and Skills

· 3–6 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains

· Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations)

· Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria.

· Analytical and process-oriented mindset with attention to detail

· Exceptional communication and stakeholder management skills

· Ability to balance technical and business conversations with clients

· Familiarity with JSON, API docs, tags, or SQL is a plus

· BE/BTech/BCA/MCA Computer Science or IT, or equivalent relevant experience.

· MBA is a plus, but not mandatory

Why work with us?

· Opportunity to work with a fast growing global B2B SaaS startup

· Great growth opportunities and competitive, best-in-class remuneration

· A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility

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