KAM Onboarding

20 hours ago


Mumbai, Maharashtra, India Sales & Profit Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role: Key Account Manager – Onboarding

Location:
Mumbai

Experience:
6–10 years |
Industry:
SaaS / Enterprise Tech / B2B Solutions

About the Role

We're looking for a
Key Account Manager – Onboarding
who will lead customer onboarding journeys for newly acquired enterprise accounts. This role focuses on ensuring successful implementation, smooth go-live, and measurable customer adoption.

You will work cross-functionally with Customer Success, Product, and Tech teams to deliver an exceptional first experience to clients and establish the foundation for long-term success.

Key Responsibilities

  • Manage
    end-to-end onboarding
    of enterprise clients from project kickoff to go-live.
  • Partner with internal teams to ensure timely deployment and high adoption of the solution.
  • Act as the
    primary client contact
    during onboarding—facilitating communication, expectation setting, and issue resolution.
  • Drive
    customer satisfaction and readiness metrics
    post-deployment.
  • Track onboarding milestones, prepare status reports, and ensure value realization within the first 90 days.
  • Support handover to Customer Success teams for account growth and retention.

Ideal Candidate Profile

  • 6–10 years of experience in
    Customer Success, Account Management, or Implementation
    for B2B SaaS / Tech platforms.
  • Strong project ownership and ability to manage
    multiple enterprise onboarding projects simultaneously
    .
  • Excellent client communication and stakeholder management skills.
  • Ability to translate business requirements into solution-oriented onboarding plans.
  • Strong problem-solving, presentation, and analytical abilities.


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