KAM Onboarding
20 hours ago
Role: Key Account Manager – Onboarding
Location:
Mumbai
Experience:
6–10 years |
Industry:
SaaS / Enterprise Tech / B2B Solutions
About the Role
We're looking for a
Key Account Manager – Onboarding
who will lead customer onboarding journeys for newly acquired enterprise accounts. This role focuses on ensuring successful implementation, smooth go-live, and measurable customer adoption.
You will work cross-functionally with Customer Success, Product, and Tech teams to deliver an exceptional first experience to clients and establish the foundation for long-term success.
Key Responsibilities
- Manage
end-to-end onboarding
of enterprise clients from project kickoff to go-live. - Partner with internal teams to ensure timely deployment and high adoption of the solution.
- Act as the
primary client contact
during onboarding—facilitating communication, expectation setting, and issue resolution. - Drive
customer satisfaction and readiness metrics
post-deployment. - Track onboarding milestones, prepare status reports, and ensure value realization within the first 90 days.
- Support handover to Customer Success teams for account growth and retention.
Ideal Candidate Profile
- 6–10 years of experience in
Customer Success, Account Management, or Implementation
for B2B SaaS / Tech platforms. - Strong project ownership and ability to manage
multiple enterprise onboarding projects simultaneously
. - Excellent client communication and stakeholder management skills.
- Ability to translate business requirements into solution-oriented onboarding plans.
- Strong problem-solving, presentation, and analytical abilities.
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