KAM Onboarding

3 hours ago


Mumbai Maharashtra India, Maharashtra Sales & Profit Full time

Role: Key Account Manager – Onboarding

Location: Mumbai

Experience: 6–10 years | Industry: SaaS / Enterprise Tech / B2B Solutions

About the Role

We’re looking for a Key Account Manager – Onboarding who will lead customer onboarding journeys for newly acquired enterprise accounts. This role focuses on ensuring successful implementation, smooth go-live, and measurable customer adoption.

You will work cross-functionally with Customer Success, Product, and Tech teams to deliver an exceptional first experience to clients and establish the foundation for long-term success.

Key Responsibilities

  • Manage end-to-end onboarding of enterprise clients from project kickoff to go-live.
  • Partner with internal teams to ensure timely deployment and high adoption of the solution.
  • Act as the primary client contact during onboarding—facilitating communication, expectation setting, and issue resolution.
  • Drive customer satisfaction and readiness metrics post-deployment.
  • Track onboarding milestones, prepare status reports, and ensure value realization within the first 90 days.
  • Support handover to Customer Success teams for account growth and retention.

Ideal Candidate Profile

  • 6–10 years of experience in Customer Success, Account Management, or Implementation for B2B SaaS / Tech platforms.
  • Strong project ownership and ability to manage multiple enterprise onboarding projects simultaneously.
  • Excellent client communication and stakeholder management skills.
  • Ability to translate business requirements into solution-oriented onboarding plans.
  • Strong problem-solving, presentation, and analytical abilities.



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