FirstHive - Customer Onboarding Specialist

1 week ago

Mumbai Metropolitan Region, India FirstHive | CDP+AI Data Platform Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

  • Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live
  • Manage multiple onboarding projects with timely milestone delivery
  • Serve as primary customer contact during onboarding
  • Design scalable, modular solutions based on client needs
  • Support data integration (APIs, databases, CRMs, etc.)
  • Collaborate with Product, Engineering, and Support to resolve issues
  • Ensure smooth handover to Customer Success post-onboarding
  • Deliver training and enablement to client teams
  • Create and maintain documentation, playbooks, and training materials
  • Drive process improvements and build reusable onboarding assets
  • 3-6 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains
  • Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations)
  • Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria.
  • Analytical and process-oriented mindset with attention to detail
  • Exceptional communication and stakeholder management skills
  • Ability to balance technical and business conversations with clients
  • Familiarity with JSON, API docs, tags, or SQL is a plus
  • BE/BTech/BCA/MCA Computer Science or IT, or equivalent relevant experience.
  • MBA is a plus, but not mandatory
  • Opportunity to work with a fast growing global B2B SaaS startup
  • Great growth opportunities and competitive, best-in-class remuneration
  • A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility

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