Global E-Commerce Onboarding Specialist
7 days ago
Job Description: Global Ecommerce Onboarding Specialist
Experience Required:
3–5 years
Location:
Mumbai
Employment Type:
Full-time
About the role:
We are seeking a results-driven
Export Onboarding Specialist
with 3–5 years of experience in helping small and medium exporters expand globally via e-commerce platforms. The ideal candidate has hands-on expertise in onboarding sellers, guiding them through compliance and documentation, and enabling them to successfully sell on international marketplaces.
Key Responsibilities:
- Identify and engage with small and medium exporters to promote opportunities on global e-commerce platforms.
- Assist exporters with end-to-end onboarding including account creation, documentation, and compliance requirements.
- Guide exporters on product listings, catalog management, and optimizing content for international buyers.
- Educate exporters on international payment systems, logistics, duties/taxes, and regulatory requirements.
- Liaise with e-commerce partners (e.g., Amazon Global, eBay, Alibaba, Walmart Global, etc.) to facilitate smooth onboarding.
- Conduct training sessions/webinars for exporters to improve adoption and sales performance.
- Monitor exporter performance post-onboarding and provide ongoing support for issue resolution.
- Stay updated on emerging e-commerce platforms, export policies, and cross-border trade regulations.
Required Skills and Qualifications:
- 3–5 years of experience in export facilitation, international trade, or e-commerce seller onboarding.
- Strong understanding of global e-commerce platforms and their onboarding processes.
- Knowledge of export documentation, compliance (DGFT, customs, GST, IEC, etc.), and cross-border payment systems.
- Excellent communication and training skills to guide first-time exporters.
- Strong problem-solving skills with ability to troubleshoot seller issues.
- Proficiency in MS Office/Google Workspace; familiarity with CRM or onboarding tools is a plus.
Preferred Qualification:
- Experience working with government export promotion councils, trade bodies, or export-focused startups.
- Exposure to B2B and B2C international marketplaces.
- Ability to build trust and long-term relationships with small business owners.
What we Offer:
- Opportunity to make a direct impact on India's SME export growth story.
- A collaborative work culture with room for innovation and initiative.
- Competitive compensation with performance incentives.
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