Global E-Commerce Onboarding Specialist

7 days ago

Mumbai Metropolitan Region, India HiWiPay Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description: Global Ecommerce Onboarding Specialist

Experience Required:
3–5 years

Location:
Mumbai

Employment Type:
Full-time

About the role:

We are seeking a results-driven
Export Onboarding Specialist
with 3–5 years of experience in helping small and medium exporters expand globally via e-commerce platforms. The ideal candidate has hands-on expertise in onboarding sellers, guiding them through compliance and documentation, and enabling them to successfully sell on international marketplaces.

Key Responsibilities:

  • Identify and engage with small and medium exporters to promote opportunities on global e-commerce platforms.
  • Assist exporters with end-to-end onboarding including account creation, documentation, and compliance requirements.
  • Guide exporters on product listings, catalog management, and optimizing content for international buyers.
  • Educate exporters on international payment systems, logistics, duties/taxes, and regulatory requirements.
  • Liaise with e-commerce partners (e.g., Amazon Global, eBay, Alibaba, Walmart Global, etc.) to facilitate smooth onboarding.
  • Conduct training sessions/webinars for exporters to improve adoption and sales performance.
  • Monitor exporter performance post-onboarding and provide ongoing support for issue resolution.
  • Stay updated on emerging e-commerce platforms, export policies, and cross-border trade regulations.

Required Skills and Qualifications:

  • 3–5 years of experience in export facilitation, international trade, or e-commerce seller onboarding.
  • Strong understanding of global e-commerce platforms and their onboarding processes.
  • Knowledge of export documentation, compliance (DGFT, customs, GST, IEC, etc.), and cross-border payment systems.
  • Excellent communication and training skills to guide first-time exporters.
  • Strong problem-solving skills with ability to troubleshoot seller issues.
  • Proficiency in MS Office/Google Workspace; familiarity with CRM or onboarding tools is a plus.

Preferred Qualification:

  • Experience working with government export promotion councils, trade bodies, or export-focused startups.
  • Exposure to B2B and B2C international marketplaces.
  • Ability to build trust and long-term relationships with small business owners.

What we Offer:

  • Opportunity to make a direct impact on India's SME export growth story.
  • A collaborative work culture with room for innovation and initiative.
  • Competitive compensation with performance incentives.

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