
Customer Onboarding Specialist
5 days ago
Job Description :
- Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live
- Manage multiple onboarding projects with timely milestone delivery
- Serve as primary customer contact during onboarding
- Design scalable, modular solutions based on client needs
- Support data integration (APIs, databases, CRMs, etc.)
- Collaborate with Product, Engineering, and Support to resolve issues
- Ensure smooth handover to Customer Success post-onboarding
- Deliver training and enablement to client teams
- Create and maintain documentation, playbooks, and training materials
- Drive process improvements and build reusable onboarding assets
- 3-6 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains
- Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations)
- Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria.
- Analytical and process-oriented mindset with attention to detail
- Exceptional communication and stakeholder management skills
- Ability to balance technical and business conversations with clients
- Familiarity with JSON, API docs, tags, or SQL is a plus
- BE/BTech/BCA/MCA Computer Science or IT, or equivalent relevant experience.
- MBA is a plus, but not mandatory
- Opportunity to work with a fast growing global B2B SaaS startup
- Great growth opportunities and competitive, best-in-class remuneration
- A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility
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