FirstHive - Customer Onboarding Specialist

1 week ago

Mumbai, India FirstHive Full time

Job Description :- Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live- Manage multiple onboarding projects with timely milestone delivery- Serve as primary customer contact during onboarding- Design scalable, modular solutions based on client needs- Support data integration (APIs, databases, CRMs, etc.)- Collaborate with Product, Engineering, and Support to resolve issues- Ensure smooth handover to Customer Success post-onboarding- Deliver training and enablement to client teams- Create and maintain documentation, playbooks, and training materials- Drive process improvements and build reusable onboarding assets- 3-6 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains- Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations)- Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria.- Analytical and process-oriented mindset with attention to detail- Exceptional communication and stakeholder management skills- Ability to balance technical and business conversations with clients- Familiarity with JSON, API docs, tags, or SQL is a plus- BE/BTech/BCA/MCA Computer Science or IT, or equivalent relevant experience.- MBA is a plus, but not mandatory- Opportunity to work with a fast growing global B2B SaaS startup- Great growth opportunities and competitive, best-in-class remuneration- A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility (ref:hirist.tech)

  • FirstHive - Onboarding Specialist

    2 weeks ago

    Mumbai, India FirstHive Full time

    Job Responsibilities:- Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live- Manage multiple onboarding projects with timely milestone delivery- Serve as primary customer contact during onboarding- Design scalable, modular solutions based on client needs- Support data integration (APIs, databases, CRMs, etc.)- Collaborate with...

  • FirstHive - Customer Onboarding Specialist

    7 days ago

    Mumbai Metropolitan Region, India FirstHive | CDP+AI Data Platform Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionLead end-to-end customer onboarding: kickoff, implementation, testing, and go-liveManage multiple onboarding projects with timely milestone deliveryServe as primary customer contact during onboardingDesign scalable, modular solutions based on client needsSupport data integration (APIs, databases, CRMs, etc.)Collaborate with Product,...

  • Customer Onboarding Specialist

    5 days ago

    Mumbai, Maharashtra, India FirstHive Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description : - Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live - Manage multiple onboarding projects with timely milestone delivery - Serve as primary customer contact during onboarding - Design scalable, modular solutions based on client needs - Support data integration (APIs, databases, CRMs, etc.) ...

  • Technical Account Manager – Mumbai

    4 weeks ago

    Mumbai, India FirstHive Tech Corporation Full time

    Experience: Experience will be evaluated based on the core competencies for the role, especially in Solution Engineering or client-facing Technical Product management roles, in a SaaS company. Education: B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required. Location: Mumbai, Bangalore What is FirstHive? FirstHive is a...

  • Technical Account Manager

    7 days ago

    Mumbai, Maharashtra, India FirstHive Tech Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Experience: Experience will be evaluated based on the core competencies for the role, especially in Solution Engineering or client-facing Technical Product management roles, in a SaaS company.Education: B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required.Location: MumbaiWhat is FirstHive?FirstHive is a...

  • Technical Account Manager – Mumbai

    5 days ago

    Mumbai, Maharashtra, India FirstHive Tech Corporation Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Experience: Experience will be evaluated based on the core competencies for the role, especially in Solution Engineering or client-facing Technical Product management roles, in a SaaS company.Education: B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required.Location: Mumbai, BangaloreWhat is FirstHive?FirstHive is a...

  • Client Onboarding Specialist

    1 week ago

    Mumbai, Maharashtra, India FirstHive | CDP+AI Data Platform Full time US$ 90,000 - US$ 1,20,000 per year

    Job Responsibilities· Lead end-to-end customer onboarding: kickoff, implementation, testing, and go-live· Manage multiple onboarding projects with timely milestone delivery· Serve as primary customer contact during onboarding· Design scalable, modular solutions based on client needs· Support data integration (APIs, databases, CRMs, etc.)· Collaborate...

  • Customer Onboarding

    1 week ago

    Mumbai, Maharashtra, India CSML GROUP Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job OverviewWe're looking for an enthusiastic and detail-oriented Customer Onboarding & Client Servicing Specialist to be a critical link between our product and our customers. This role is responsible for ensuring a seamless, positive experience for new clients as they integrate and begin using our platform or service. After the initial setup, you'll...

  • Data Onboarding Specialist

    1 day ago

    Mumbai, India MProfit Full time

    MProfit is a rapidly growing fintech company backed & funded by Rainmatter (by Zerodha) and other reputed investors. With the aim of empowering Indians to have clear visibility in their investments, MProfit provides wealth-tech solutions to Indian investors and wealth professionals. A powerful data insights platform, MProfit enables investors and wealth...

  • Data onboarding specialist

    3 weeks ago

    Mumbai, India MProfit Full time

    Company Profile: MProfit is a rapidly growing fintech company backed & funded by Rainmatter (by Zerodha) and other reputed investors. With the aim of empowering Indians to have clear visibility in their investments, MProfit provides wealth-tech solutions to Indian investors and wealth professionals. A powerful data insights platform, MProfit enables...