Customer Support Associate

2 weeks ago


Kanpur, India OMNIPRESENT Full time

Job Title: Customer Success Associate


Company: Leading Company


Location: LOB Reach Mobile (Work from Office)


Job Type: Full-time


About Us:

We are a leading company seeking a highly skilled Customer Success Associate to join our team. If you have excellent communication skills and a passion for delivering top-notch customer experiences, we want to hear from you


Job Description:


- Provide exceptional customer support via phone, email, and chat

- Resolve customer complaints and concerns in a timely and professional manner

- Collaborate with internal teams to resolve customer issues

- Identify opportunities to upsell and cross-sell products and services

- Meet and exceed customer satisfaction targets


Requirements:


- Excellent communication skills in English

- Graduate degree in any field

- 0-2 years of experience in customer-facing roles

- Ability to work in a fast-paced environment

- Strong problem-solving and analytical skills


What We Offer:


- Competitive salary: 26K CTC to 29K CTC

- Opportunity to work with a leading company

- Collaborative and dynamic work environment

- Professional growth and development opportunities


Interview Process:


- HR Round

- Ops Round

- Client Round





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