Customer Support Associate
2 weeks ago
Job Title: Customer Success Associate
Company: Leading Company
Location: LOB Reach Mobile (Work from Office)
Job Type: Full-time
About Us:
We are a leading company seeking a highly skilled Customer Success Associate to join our team. If you have excellent communication skills and a passion for delivering top-notch customer experiences, we want to hear from you
Job Description:
- Provide exceptional customer support via phone, email, and chat
- Resolve customer complaints and concerns in a timely and professional manner
- Collaborate with internal teams to resolve customer issues
- Identify opportunities to upsell and cross-sell products and services
- Meet and exceed customer satisfaction targets
Requirements:
- Excellent communication skills in English
- Graduate degree in any field
- 0-2 years of experience in customer-facing roles
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
What We Offer:
- Competitive salary: 26K CTC to 29K CTC
- Opportunity to work with a leading company
- Collaborative and dynamic work environment
- Professional growth and development opportunities
Interview Process:
- HR Round
- Ops Round
- Client Round
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