Customer Relationship Management Manager

3 weeks ago


Rajkot, India SpeedBirdServices - Medical Billing Company Full time

Job Title: Customer Relationship Manager (CRM) – Medical Billing)Department: Client Relations / OperationsLocation: Nehru Nagar, Ahmedabad, Gujarat.Shift: Multiple Shifts AvailableReports To: Manager / Operations HeadSummary:We are looking for a Customer Relationship Manager to build and maintain strong relationships with our clients in the medical billing and healthcare services domain. The ideal candidate will act as a bridge between clients and internal teams, ensuring clear communication, timely issue resolution, and overall client satisfaction.Key Responsibilities:- Client Communication & Coordination: Act as the primary point of contact for assigned clients. Respond to queries and ensure timely updates. - Issue Resolution: Coordinate with internal billing, AR, and technical teams to resolve client concerns efficiently. - Account Management: Track client performance, billing status, deliverables, and escalations. - Reporting: Share weekly/monthly performance reports with clients using Excel/CRM dashboards. - Retention & Satisfaction: Conduct regular follow-ups and feedback calls to ensure long-term client engagement. - Process Improvement: Identify opportunities to improve service delivery and client experience.



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