Customer Relationship Executive

1 day ago

Rajkot, Gujarat, India Santushti Infotech Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We're Hiring Customer Relationship Executive (Day Shift/Night Shift | Rajkot)

Job description

This is an on-site, office-based role.

This position involves no lead generation or direct sales tasks.

Job Summary:

We are seeking a dedicated and professional Customer Relationship Executive to join our team. This role involves managing communications with overseas clients, understanding and addressing their needs, and ensuring that client requirements are effectively relayed to other team members. The Customer Relationship Executive will serve as a representative of our company in a global marketplace, engaging with clients primarily via email and chat. The role requires strong interpersonal skills, excellent English proficiency (reading, writing, and comprehension), and a commitment to accuracy in communication without making unsubstantiated promises.

Key Responsibilities:

  • Client Communication and Relationship Management
  • Act as the primary point of contact for overseas clients, responding to inquiries and understanding their needs.
  • Communicate client requirements clearly to internal teams to ensure timely delivery of services.
  • Build and maintain positive relationships with existing clients by providing timely support and updates on ongoing projects.
  • Ensure client queries are addressed accurately and promptly via email and chat, maintaining professionalism and clear communication.
  • Representation and Brand Building
  • Present the company professionally in a global marketplace, representing the company's values and capabilities.
  • Maintain high standards in email and written communication to enhance the company's reputation with international clients.
  • Commitment to Accuracy and Integrity
  • Follow established communication guidelines, providing clients with precise information without making false commitments.
  • Uphold transparency and integrity in all client interactions, building trust and credibility with the company's international clientele.

Required Skills and Qualifications:

Education: Any graduate.

Communication Skills:
Fluent in English (reading, writing, and comprehension).

Technical Skills: Basic computer skills for office-based computer work.

Interpersonal Skills: Strong ability to understand client needs, communicate effectively, and collaborate with internal teams.

Language:

  • English (Required)

Location:

  • Rajkot, Rajkot, Gujarat (Required)

Job Types:
Full-time, Permanent

Schedule:

  • Day shift & Night Shift

Supplemental Pay:

  • Shift allowance

Language:

  • English (Required)

Location:

  • Rajkot, Rajkot, Gujarat (Required)

Work Location: In person

  • Customer Relationship Executive

    4 days ago

    Rajkot, Gujarat, India Studio Graphite Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Studio Graphite, we believe design is about more than just aesthetics; it's about connection. With over 10 years of experience, we've helped countless brands tell their stories in ways that resonate with people. Our work is driven by the belief that great design can create meaningful relationships. We listen, understand, and collaborate...

  • customer relationship and review executive

    3 days ago

    Rajkot, Gujarat, India Agribegri Trade Link Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Title: Customer Relationship & Review Management ExecutiveLocation: Rajkot, Gujarat (On-site)Salary: Depends on interview performance)Company: AgriBegri Trade Link Pvt. Ltd.About Us: (incorporated in 2016) is India's leading AgriTech e-commerce platform for agricultural inputs such as Seeds, Fertilizers, Pesticides, Plant Growth Regulators, Irrigation...

  • Elite Relationship Manager

    3 days ago

    Rajkot, Gujarat, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Elite Relationship Manager-Business Banking-BRANCH BANKING-Relationship Management We are seeking a highly motivated and experienced Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across...

  • Associate Relationship Manager

    1 week ago

    Rajkot, Gujarat, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking Job Description1Job RoleAssociate Relationship Manager2Organization Retail Liabilities -Kotak Mahindra Bank3Location 4Work Location 5GradeM2 / M36Work Experience2 – 5 Years Job Description Principal Responsibilities:Handle personalized service requests of Affluent...

  • Relationship Manager

    2 weeks ago

    Rajkot, Gujarat, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Elite Relationship Manager-Household-BRANCH BANKING-Relationship ManagementRelationship Manager - Branch Banking JOB ROLE:Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to...

  • Customer Success Executive

    1 week ago

    Rajkot, Gujarat, India Version systems Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Customer Success ExecutiveExperience : 0-3 YearsLocation : Rajkot (Apply only if your current location is Rajkot)Job Summary:Act as the primary point of contact for our valued customers throughout their journey with factoHR.Ensuring a seamless and positive experience for new customer.Conduct regular check-ins with customers to understand their goals, address...

  • Relationship Manager

    2 weeks ago

    Rajkot, Gujarat, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Relationship Manager-CONSTRUCTION EQUIPMENT (CE)-Marketing Branches Operations Relationship Manager-CONSTRUCTION EQUIPMENT (CE)-Marketing Branches Operations JOB DESCRIPTION Job Role: • Enhancement of Deposit pool from Customers • Establishing standards and delivery of service • Sale of non-deposit products. Cross selling targets progressively...

  • Customer Success Executive

    1 week ago

    Rajkot, Gujarat, India LOGISTIC INFOTECH PVT LTD Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Location:Rajkot Experience: 1+ YearsAt Logistic Infotech Pvt. Ltd., we are building powerful SaaS solutions that simplify business operations. Our flagship product,PayrollOnAir, is acloud-based HRMS & Payroll softwarethat helps companies manage salaries, attendance, leaves, compliance, and more all in one place.We are looking for aCustomer Success Executive...

  • Relationship Manager

    2 weeks ago

    Rajkot, Gujarat, India Dream Solution Indore Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description: Role: RM / Senior RM - CASA /NR RM/GIB / Commercial RM Experience: 5-8 years Qualification: CA/ MBA(Finance) Location: Surat, Ahmedabad Key Responsibilities: Business Development: Identify and target potential clients in Commercial banking space, understand their funding requirements and onboard them. Build and maintain strong...

  • Relationship Officer

    2 weeks ago

    Rajkot, Gujarat, India unique solution Full time ₹ 4,62,000 - ₹ 5,28,000 per year

    The role entails providing financial solutions to meet the working requirements of Rural business banking customers and ensuring best-in-class relationship management and customer experience to become their banking partner of choice. The role bearer is responsible for asset NTB client acquisition along with liabilities and FX deepening. The role will closely...