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Key Account Manager

2 months ago

Bengaluru, India TIGI HR ® Full time

KRA for Key Account Manager

Experience- 4-6 years

Budget- 7.20 LPA

location- Bangalore


Key areas to focus


●Retention

●Renewal

●Customer satisfaction

●Upsell/ Cross-sell

●Fluent in Speaking English

●Excellent in Communication

●Skilled Negotiator

●Should be well versed in Value-Based Selling



Retention / Renewal :


●Will be responsible for obtaining and maintaining long term key customers by

comprehending their requirements

●Doing Offline Meetings with clients.

●Resolving key client issues and complaints

●Developing a complete understanding of key account needs

●Develop trust relationships with a portfolio of major clients to ensure they do not turn to

competition

●Updating Renewal team time to time basis whenever the renewal is due

●Acquire a thorough understanding of key customer needs and requirements

●Ensure the correct products and services are delivered to customers in a timely manner

●Serve as the link of communication between key customers and internal teams . ( Renewal,

Upsell team, Support Team)

●Maintain CSAT ratio



Upsell/Crossell


●Ensure the correct products and services are delivered to customers in a timely manner

●Resolve any issues and problems faced by customers and deal with complaints to maintain

trust

●Play an integral part in generating new sales that will turn into long-lasting relationships

●Prepare regular reports of progress and forecasts to internal and external stakeholders using

key account metrics

●Expand the relationships with existing customers by continuously proposing solutions that

meet their objectives

●Strategic planning to improve client results

●Giving client demos.

●Analyzing client data to provide customer relationship management

●Expanding relationships and bringing in new clients

●Collaborating with the sales team to maximize profit by up-selling or cross-selling


Customer Satisfaction:



●Resolving key client issues and complaints with help of internal teams.

●Developing a complete understanding of key account needs

●Supporting customers with technical queries and coordinating with the Support team to

solve the queries if any.

●Training to be arranged for existing users to increase the adoption score for G suite.

●Analyze the adoption report of the customers and help them increase the adoption for G

suite. Security assessment for customers on a quarterly basis.

●Regular feedback and suggestions from the customers to be maintained.



Job Requirements



●Minimum 3+ years of experience as a Technical / Key account manager

●Bachelor’s degree in relevant field/MBA

●Proficient in MS Office

●Knowledge of digital technologies

●Strong communication and interpersonal skills

●Familiar with sales software