Key Account Manager

2 months ago

Bengaluru, India Vizmo Full time
Key Account Manager

Location: Bengaluru Department: Sales & Account Management Reports To: Head of Sales

Job Summary: The Key Account Manager will be responsible for managing relationships with assigned key accounts, renewals, driving upsell, cross-sell opportunities, and expanding the business within assigned accounts/portfolio. The ideal candidate will play a crucial role in customer retention and revenue growth by understanding client needs and aligning them with the company’s offerings.

Key Responsibilities:

Account Management: Maintain and nurture relationships with key accounts to ensure customer satisfaction and retention. Upsell and Cross-sell: Identify opportunities to upsell and cross-sell products and services to existing clients, maximizing account value. Account Expansion: Develop and execute strategies to expand business within existing accounts, ensuring consistent revenue growth. Client Engagement: Conduct regular check-ins, business reviews, and strategic discussions with clients to understand their evolving needs and introduce relevant solutions. Collaboration: Work closely with the sales, product, and customer success teams to deliver tailored solutions that meet client requirements. Reporting and Analysis: Track account metrics, forecast account growth, and prepare reports for senior management on account performance. Contract Negotiation: Lead contract renewals and negotiations to ensure favorable terms and secure long-term agreements. Market Research: Stay updated on industry trends and competitor activities to better position the company’s offerings.

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or a related field. 3-5 years of experience in account management, sales, or a related role. Proven track record of managing and growing key accounts in a B2B environment. Strong communication, negotiation, and relationship-building skills. Ability to analyze data and derive actionable insights for account growth. Experience with CRM software and sales analytics tools. Preferred: Experience in SAAS industry or related fields. Prior experience in upsell and cross-sell strategies in a SaaS or tech environment.

Prior experience in Customer relationship management Strong strategic thinking and problem-solving skills.

Interested candidates should send their resume and a cover letter detailing their relevant experience to mail address-

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