Key Account Manager

9 hours ago


Bengaluru, Karnataka, India Ikea Full time
About the Role

We are seeking a highly skilled and experienced Key Account Manager to join our team at IKEA. As a Key Account Manager, you will be responsible for growing sales, increasing market share, and sustaining long-term profitability.

Key Responsibilities
  • Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers shopping experience.
  • Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders.
  • Build long-lasting relationships with local business community and actively spread the awareness of IKEA as a brand and partner for business in the local market.
  • Present and sell larger projects to the customers, stakeholder/management groups.
  • Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors.
  • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact.
  • Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion.
  • Responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues.
  • Responsible to lead after sales care for key account deals follow up with help and information to secure long-term business relationships and an excellent customer experience.
About IKEA

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us.

We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.


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