Strategic Account Support Specialist

1 week ago


Bengaluru, India Andor Tech Full time

Job Title: Strategic Account Support Specialist

Experience: 4-7 Years

Work Location: Bangalore – Hybrid


The roles and responsibilities:

  • Liaising between the team of nine relationship managers who manage the SMB business for India and cross-functional teams within the organization, including billing, receivables (collections), and enterprise support (tech support).
  • Communicating with clients as required, either verbally or through email, to ensure coordination and timely delivery of deliverables.
  • Managing requests related to billing issues, sending one-time payment links, and handling invoice-related queries from clients.
  • Working with the receivables team to ensure seamless payment processes, especially given the high rate of credit card transaction failures.
  • Coordinating with the enterprise support team to address and resolve any technical or system issues promptly to minimize client downtime.
  • The ideal candidate should have 4-7 years of experience, organizational skills, good communication (both written and verbal), the ability to collaborate within teams, customer-centricity, and the capability to manage customer expectations and handle objections.



If interested, please send me your updated resume to preethi.p@andortech.com



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