Strategic Account Support Specialist
1 week ago
Job Title: Strategic Account Support Specialist
Experience: 4-7 Years
Work Location: Bangalore – Hybrid
The roles and responsibilities:
- Liaising between the team of nine relationship managers who manage the SMB business for India and cross-functional teams within the organization, including billing, receivables (collections), and enterprise support (tech support).
- Communicating with clients as required, either verbally or through email, to ensure coordination and timely delivery of deliverables.
- Managing requests related to billing issues, sending one-time payment links, and handling invoice-related queries from clients.
- Working with the receivables team to ensure seamless payment processes, especially given the high rate of credit card transaction failures.
- Coordinating with the enterprise support team to address and resolve any technical or system issues promptly to minimize client downtime.
- The ideal candidate should have 4-7 years of experience, organizational skills, good communication (both written and verbal), the ability to collaborate within teams, customer-centricity, and the capability to manage customer expectations and handle objections.
If interested, please send me your updated resume to preethi.p@andortech.com
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Bengaluru, India Andor Tech Full timeJob Title: Strategic Account Support SpecialistExperience: 4-7 YearsWork Location: Bangalore – HybridThe roles and responsibilities:Liaising between the team of nine relationship managers who manage the SMB business for India and cross-functional teams within the organization, including billing, receivables (collections), and enterprise support (tech...
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