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Compliance Support Specialist

3 months ago

Bengaluru, India Vervent Full time

Job Description:


Overview:


The Compliance Support Specialist reports to a Compliance Director, Manager, or Supervisor and is responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes. The Compliance Support Specialist will need to work across teams to build process improvement and innovation gained from review of customer complaints or disputes.


Primary Responsibilities:


The Compliance Support Specialist is expected to oversee audit requests, consumer escalations, credit disputes and complaints to ensure timely resolution. Specifically, this person will:


  • Investigate account level activity and exercise good judgement in making decisions related to case investigations.
  • Assist in the support of external audit requests
  • Review and respond to Credit Reporting disputes received via incoming correspondence or through E-Oscar
  • Make Credit Reporting corrections and updates as appropriate.
  • Respond clearly, and accurately to consumer disputes and complaints.
  • Report material findings to team leaders for systemic resolutions.
  • Perform other duties as assigned.


Position Requirements:


  • Degree in business management, computer science, or related field is preferred. High School diploma with some post-secondary education required.
  • 3 years of experience in loan servicing, economics, compliance, or related field.
  • Ability to communicate effectively with various audiences including customers, and team members through written and verbal means.
  • Experience working with Credit Reporting Bureaus or E-Oscar is strongly preferred.
  • Solid organizational skills, ability to work across teams, ability to focus on broader goals and customer level details simultaneously, and ability to multi-task effectively.
  • A demonstrated ability to perform job duties with strong attention to detail.
  • Working knowledge of computer software including Microsoft Office.


Company Overview


As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service.

Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.


Lines of Business:

  • Primary Servicing – Loan, Credit Card & Lease
  • Capital Markets Services – Backup Servicing, Verifications,
  • Collateral Management, Structured Settlements, etc.
  • Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services


Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers, and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards.


Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India