Technical Support Specialist
4 weeks ago
Job Summary
The Technical Support Specialist will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The specialist will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Key Responsibilities
- Provide day-to-day local/remote desktop support
- Receive inbound calls and answer questions
- Troubleshoot and document steps performed to resolve challenges
- Facilitate customer resolution for calls
- Engage supervisors and managers to ensure operational consistency
Requirements
- At least 2 years of relevant experience
- Working technical knowledge of Windows operating systems
- Familiarity with OSX, iOS, and Android operating systems
- Working technical knowledge of Microsoft Office Products, antivirus products, and desktop services
- Ability to utilize provided knowledge articles to resolve issues
- Customer-facing soft skills including strong verbal and written communication
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