Technical Support Specialist
1 week ago
Job Summary:
The Technical Support Specialist will provide day-to-day local and remote desktop support, responding to inbound calls, answering questions, troubleshooting, and documenting steps to resolve hardware, software, and application issues in a ticketing system. The specialist will also facilitate customer resolution for calls and engage with supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Key Responsibilities:
- Troubleshoot and resolve hardware, software, and application issues
- Provide day-to-day local and remote desktop support
- Facilitate customer resolution for calls
- Engage with supervisors and managers to ensure operational consistency
Requirements:
- At least 2 years of relevant experience
- Working technical knowledge of Windows operating systems
- Familiarity with OSX, iOS, and Android operating systems
- Ability to utilize provided knowledge articles to resolve issues
- Customer-facing soft skills, including strong verbal and written communication
Working Conditions:
- May require some staggered shifts
- Other duties may be assigned
Benefits:
- Opportunity to work with a leading company in the field of compliance
- Competitive salary and benefits package
- Opportunity for professional growth and development
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