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Client Partner
3 months ago
Greetings,
We have immediate opportunity for Client Partner role – 12 to 25 years
Synechron – Mumbai, Goregaon
Job Role: Client Partner role
Level: Associate Director/Director
Client: Captive/Global Capability Center of an Investment Bank
Job Location: Synechron- Mumbai Goregaon
About Company:
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,700+, and has 48 offices in 19 countries within key global markets. For more information on the company, please visit our website or community.
Diversity, Equity, and Inclusion
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
JOB DESCRIPTION
Client Engagement
Maintain High-touch client connect at all levels
Have clear understanding of client org structure
Know client work, technology, and system environments
Define governance structure with clear roles and responsibilities of each stakeholder
Organize governance meetings as per defined frequency
Prepare minute of meetings and track action items closely
Circulate status report well before governance meetings
Collect feedback about our resources at a regular interval
Work on proposals, commercials, negotiate rates / pricing as applicable
Maintain a good client relationship
Employee Engagement
Have Regular connects with resources
Organize HR connects, fun activities etc.
Collect and provide feedback, attend to employee concerns on a timely manner
Work on Awards and recognition on a continuous basis
Coordinate training needs
Follow up on timesheets, mandatory trainings, infosec needs, attendance / leaves etc.
Proactive and reactive retention efforts
Organize social events to connect with resources and support team
Value addition
Look at continuous improvement opportunities
Bring in new ideas, out of the box thinking
Essential Skills
Must have Project Management Skills
Should have pre-sales exposure
Must have good working knowledge on MS Excel
Must have good understanding on variety of tech stacks
Very good communication skills
Excellent interpersonal skills
Good people management skills
Must be detail oriented
Should have go getter attitude
Fulfillment
Interact with client stakeholders, both business and vendor management to get an idea on pipeline requirements at a high level (monthly intake)
Collect detailed JD for each role, level and create a skill matrix with mandatory and preferred skills
Coordinate between Synechron L2 panel and client managers to clarify on JD and experience level as needed
Ensure L1 and L2 panel are on same page of requirements and evaluation methods; expand panel members as needed
Prepare checklist for client submission, due diligence, evaluation, selection and on-board process
Maintain detailed feedback template for client submission
Create detailed plan for open role fulfilment for set of open requirements like # of client drives, submissions statistics, submission to selection ratio etc.
Maintain a tracker with both internal and external candidates list with all necessary details
Work closely with recruitment team on external hiring; prioritize the set of requirements
Leverage vendors as and when needed
Schedule daily call with recruitment team to track external hiring for each requisition
Screen the profiles for candidate exp level, skills, hands-on project experience, longevity, etc.
Create dedicated pool for common skillsets
Have detailed list of topics and training contents ready as per client expectations to prepare candidates during incubation / pool time
Have Hackerrank question bank configured and ensure candidates pass minimum score
Work closely with mentor / coach to align candidates on a regular basis
Prepare a detailed feedback sheet for internal assessment as well as for external submission separately
Collaboration
Have a regular connect with peers to get to know best practices, learn from their experience etc.
Seek help where necessary not just with same account but with other account leaders as well. Develop a good network.
Connect with resourcing team regularly to know about corporate pool.
Collaborate with recruitment teams of other accounts
Work with PMO, HR and other support groups for on boarding, employee connects etc.
Internal Governance
- Ensure all checks and balances in place regarding contract / sow, BGV, timesheets, approvals, margins, invoicing, attendance / leaves, contract extensions, resource releases, bench monitoring etc. Maintain a detailed activities list, RACI chart and check list for all these procedures.
- Work with PMO, HR and other support groups
- Have a regular (weekly / bi-weekly / monthly) governance meeting with onsite and offshore stakeholders
- Maintain a status tracker
- Notify early in case of help needed or of any roadblocks
If you find this this opportunity interesting kindly share your updated profile on Siddhesh.Katkar@synechron.com
With below details (Mandatory)
Request you to please revert with the following details
- Total Experience
- Relevant Experience in no of years
Client Engagement
Employee Engagement
Staff Augmentation
Pre Sales
Technical background
Team size handled
Clients Handled & Industry
P&L Revenue handled
3. Current Compensation (Fixed + Variable + Bonus bifurcation)
4. Expected Compensation (Fixed)
5. Notice Period (Pls mention if buy out option available) :
6. Reason For Change
7. Permanent Location
8. Current Location
9. Any offers in Hand
10. Interview Availability
11. Ready to relocate to Mumbai Goregaon Location -
If you had gone through any interviews in Synechron before? If yes when
Regards,
Siddhesh Katkar
Siddhesh.katkar@synechron.com
