Zendesk Developer

2 weeks ago

Delhi, Delhi, India SDOD TECHNOLOGIES PRIVATE LIMITED Full time

Requirements :

- 5+ years of experience in Zendesk development, administration, and integration.

- Proficiency in Zendesk Apps Framework (ZAF), JavaScript, APIs, and Liquid markup.

- Strong understanding of Zendesk Support, Guide, Chat, and Explore.

- Experience integrating Zendesk with Salesforce, Slack, or other CRM and communication tools.

- Solid understanding of ticketing workflows, automation, macros, and triggers.

- Experience with reporting and analytics using Zendesk Explore.

- Familiarity with SAML, SSO, OAuth, and other authentication mechanisms.

- Understanding of telecom workflows (activation, number portability, top-up, usage tracking) is highly preferred.

Key Responsibilities :

- Develop, customize, and maintain Zendesk applications using Zendesk Apps Framework (ZAF), JavaScript, Liquid markup, and APIs.

- Administer and configure Zendesk Support, Guide, Chat, and Explore to meet business requirements.

- Integrate Zendesk with Salesforce, Slack, and other CRM or communication platforms to enable seamless workflows.

- Design and optimize ticketing workflows, including automation, macros, triggers, and escalation rules.

- Build and maintain reports and dashboards using Zendesk Explore for data-driven insights and analytics.

- Implement and support authentication mechanisms such as SAML, SSO, and OAuth to secure Zendesk environments.

- Collaborate with cross-functional teams to understand telecom workflows such as activation, number portability, top-up, and usage tracking (preferred).

- Troubleshoot and resolve Zendesk platform issues, ensuring high availability and performance.

(ref:hirist.tech)

  • Product Service Expert

    1 week ago

    Delhi, Delhi, India beBeeFinance Full time ₹ 1,50,000 - ₹ 28,00,000

    Job DescriptionProduct Service Specialist Role: We are seeking an experienced and skilled professional to fill a Product Service Specialist role in our organization.Key Responsibilities:Improve customer service experience by creating engaged customers and facilitating organic growth.Take ownership of customer issues and follow problems through to...

  • Noww - ServiceNow Engineer

    2 weeks ago

    Delhi, Delhi, India Nowwin International Pvt Ltd Full time

    Role : ServiceNow Engineer with Agentic AI expertise / Solution Architect.Immediate joiners to 7 Days.Experience : Min 5+ YrsLocation : mode : Contract 6-12 Months.Roles And Responsibilities :- Architect, develop, and optimize custom applications on the ServiceNow platform.- Integrate ServiceNow with external systems via API, ensuring secure data flow and...

  • IT Support Specialist

    2 weeks ago

    Delhi, Delhi, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Our ideal candidate is a skilled IT professional with 3-5 years of experience in an IT Service Desk or technical support role. Strong knowledge of Windows and macOS operating systems, including system settings and software installation, is required. Experience with ticketing systems such as ServiceNow, Jira Service Desk, or Zendesk is also necessary.Key...

  • Client Service Ambassador

    2 weeks ago

    Delhi, Delhi, India beBeeCustomerService Full time ₹ 9,50,000 - ₹ 12,10,000

    We are seeking a dedicated and customer-focused professional to join our team as a Client Service Ambassador. Job Description:A successful Client Service Ambassador will be responsible for delivering exceptional service to clients, responding to their inquiries via email, chat, and phone in a timely and effective manner.Key Responsibilities:Manage Customer...

  • IT Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewThis is an exciting opportunity to leverage your technical expertise as a Support Engineer and make a significant impact on our organization.The ideal candidate will have a strong background in providing exceptional customer support, troubleshooting complex technical issues, and collaborating with cross-functional teams to drive resolution.As a...

  • Urgent Search: Customer Support Representative(Gaming Process)

    2 weeks ago

    Delhi, Delhi, India BolsterBiz Full time

    Job DescriptionAbout the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations.Essential Job Functions- Read, review, respond, and...

  • Conversational AI Engineer

    2 weeks ago

    Delhi, Delhi, India Rockstar Automations Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About UsRockstar is a US startup at the intersection of AI and Telecom, building the future of digital connectivity. We're not just reimagining telco - we're creating an entirely new category of AI-native mobile experiences.About the RoleWe're looking for aConversational AI Engineerto design, build, and optimize next-gen intelligent chatbots that transform...

  • Customer Support Associate

    2 weeks ago

    Delhi, Delhi, India Uniliv Full time ₹ 25,000 - ₹ 3,00,000 per year

    About the RoleWe are seeking a dedicated and customer-focused Customer Support Associate to join our team. This role is critical in ensuring that every customer interaction reflects our commitment to service excellence. The ideal candidate will be proactive, empathetic, and capable of delivering prompt and effective solutions while maintaining a high level...

  • Senior Software Support Manager

    2 weeks ago

    Delhi, Delhi, India beBeeSoftwareSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Job Opportunity:We are seeking an experienced professional to lead our software support team. The ideal candidate will have a strong background in troubleshooting, team leadership, and software support.This role is focused on software applications, cloud solutions, and enterprise platforms with no hardware management responsibilities.Lead and mentor...

  • Scooter Mechanic

    2 weeks ago

    Delhi, Delhi, India beBeeAutomobile Full time ₹ 19,000 - ₹ 23,000

    Automobile Technician Job Description">We are seeking a skilled Automobile Technician to fill this position. As an essential member of our organization, you will play a vital role in ensuring the quality and reliability of our vehicles.Key Responsibilities:Customer Service:Greet customers with politeness, courtesy, and professionalism.Verify service requests...