
Product Service Expert
1 week ago
Product Service Specialist Role: We are seeking an experienced and skilled professional to fill a Product Service Specialist role in our organization.
- Key Responsibilities:
- Improve customer service experience by creating engaged customers and facilitating organic growth.
- Take ownership of customer issues and follow problems through to resolution.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Resolve Customer queries on a regular basis.
- Regularly review Customer tickets and ensure its resolution and if required pass it on to the development team.
- Coordinate with Product Managers as per the client's requirement and ensure frequent and timely updates to clients.
- Ensure regular review of helpdesk & support articles written by the team and write articles as and when required.
- Engage clients through B2B communication over emails, chats, and calls.
- Support new joiners and conduct training for different product modules and support SOP.
- Support other team members on a regular basis in helpdesk chat.
Education:
- A full-time master's degree in finance (MBA or PGDM).
Experience:
- Minimum 2 years of professional experience in BFSI.
Skills:
- Sound knowledge of financial markets and capital markets, preferably international finance.
- MS Office specialist with good competencies in MS Word, Excel, PPT.
- Prior usage of ticketing applications like Jira, Zendesk, or Bugzilla.
- Prior usage of automated Lead management & Customer Service Management tools like Zendesk, Freshdesk, Intercom, Live Agent, Happy Fox, SharePoint.
Work Environment:
- Opportunity to work in a dynamic environment.
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