Service Delivery Expert

3 days ago


Delhi, Delhi, India beBeeTechnical Full time ₹ 1,00,00,000 - ₹ 2,50,00,000

We are seeking an experienced professional to fill the position of Technical Services Manager.

This role will involve providing after sales service support to customers, handling customer queries for resolution, and managing service spares requirements and inventory.

The successful candidate will be responsible for delivering exceptional service across a complete region for all assigned product categories, while ensuring timely updates of complaints data and forecasts for spares.

Additionally, they will provide full support for data management and back-end operations, coordinate with commercial departments to meet service replacement delivery timelines, and handle payment follow-ups and collections for service sales.

A strong team player with excellent communication skills is required to maintain accurate records, update weekly and monthly reports, and interface with customers on escalations related to service matters.

Key responsibilities include collecting and analyzing competitor information data, as well as demonstrating team handling and mentoring capabilities.

To be considered for this role, candidates should possess at least 6-8 years of experience in after-sales services for solar, energy, or power products.

Candidates should have knowledge of power products such as UPS, inverters, solar batteries, and solar panels.

Excellent communication skills and a strong ability to work independently are essential for success in this position.



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