Service Delivery Lead

2 days ago

Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 7,50,000 - ₹ 15,00,000 per year

Job Profile : Service Delivery Lead

Location : Dwarka sec 28

Salary : upto 25000pm

Experience : 1 -3 yrs

Employment Type : Full Time

Facility : Cab Facility

Job Overview

We are seeking an experienced Service Delivery Lead to join our team in Delhi. This is a full-time, mid-level position responsible for ensuring top-notch service delivery, managing vendor relations, and maintaining seamless operational standards. The ideal candidate will have a knack for project management and is adept at handling service delivery oversight and issue resolutions.

Qualifications and Skills

  • Proven experience in issue resolution to ensure customer satisfaction and operational efficiency (Mandatory skill).
  • Expertise in service delivery oversight to maintain consistent quality and adherence to service level agreements (Mandatory skill).
  • Experience in tracking delivery boys to ensure smooth logistical operations (Mandatory skill).
  • Proficient in project management to handle multiple projects efficiently, ensuring timely delivery and quality.
  • Strong vendor management skills to negotiate and manage relationships with service providers.
  • Adept at ensuring quality service delivery, focusing on delivering unparalleled customer experience.
  • Exceptional communication skills to interact effectively with clients, team members, and stakeholders.
  • Solid technical knowledge to understand and oversee technical implementations and service delivery processes.

Roles and Responsibilities

  • Oversee and manage service delivery operations to ensure compliance with quality standards and company policies.
  • Coordinate with the project management team to streamline processes and improve service delivery efficiency.
  • Handle issue resolution processes, ensuring prompt and effective responses to client inquiries and problems.
  • Implement tracking systems for delivery boys to optimize operations and ensure timely deliveries.
  • Maintain strong relationships with vendors to ensure service delivery alignment with business goals.
  • Facilitate communication among team members, vendors, and clients to support service delivery objectives.
  • Monitor service delivery metrics and report on performance, identifying areas for improvement.
  • Ensure all operations align with business strategies and contribute to achieving organizational goals.

  • Service Delivery Manager

    2 days ago

    Delhi, Delhi, India Servion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a highly driven and experienced Service Delivery Manager (SDM) to lead and manage end-to-end delivery of solutions in the Contact Center space. This role requires strong project management capabilities, technical knowledge in IVR development, and expertise in handling cross-functional teams. The SDM will be responsible for ensuring...

  • Delivery Lead

    3 weeks ago

    Delhi, Delhi, India Impetus Career Consultants Private Limited Full time

    Locations : : 14+ years.Role Overview :As the Databricks Squad Delivery Lead, you will oversee project delivery, team leadership, architecture reviews, and client engagement.Youll be responsible for optimizing Databricks implementations across cloud platforms (AWS/Azure/GCP), while leading cross-functional teams.Key Responsibilities :- Lead and manage...

  • Managed Services Client Delivery Manager

    9 hours ago

    Delhi, Delhi, India NTT DATA, Inc. Full time US$ 90,000 - US$ 1,20,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...

  • Service Delivery and Customer Support Leader

    2 weeks ago

    Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewThe role of Service Delivery and Customer Support Leader involves overseeing the entire service delivery process, ensuring customer satisfaction and loyalty through effective management of service operations.Key ResponsibilitiesAnalyze technical complaints from customers in the field to rectify defects in vehicles or overhaul aggregates.Maintain...

  • Delivery Lead

    5 days ago

    Delhi, Delhi, India Probity Consultancy Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    GreetingsDelivery head- Construction Industry(Operations)Experience in project execution and delivery within the interior fit-out or design & build industry.Business units with at least 1000 Cr. P&L responsibilityAbility to travel extensivelyApply

  • Project Delivery and Service Manager, BESS, India

    3 weeks ago

    Delhi, Delhi, India Trinasolar Full time

    Position SummaryThe Project Delivery and Service Manager - India is responsible for overseeing the execution and after-sales service of utility-scale Battery Energy Storage System (BESS) projects in India. This includes managing end-to-end project delivery, ensuring compliance with technical and safety standards, coordinating with internal and external...

  • Project Delivery and Service Manager, BESS, India

    3 weeks ago

    Delhi, Delhi, India Trinasolar Full time

    Position SummaryThe Project Delivery and Service Manager - India is responsible for overseeing the execution and after-sales service of utility-scale Battery Energy Storage System (BESS) projects in India. This includes managing end-to-end project delivery, ensuring compliance with technical and safety standards, coordinating with internal and external...

  • High Salary SCM Delivery Lead

    4 weeks ago

    Delhi, Delhi, India Latinum HR Solutions Full time

    Job DescriptionWere Hiring: Head of Source to Pay & Spend Analytics SCM Delivery LeadLocation: Pan India (Remote/Hybrid)15+ Years ExperienceGlobal DeliveryStrategic Leadership RoleAre you a trailblazer in Procurement & Supply Chain, passionate about data-driven transformation, and ready to lead global Source to Pay (S2P) delivery and Spend Analytics at...

  • Senior Curriculum Manager

    2 weeks ago

    Delhi, Delhi, India LEAD Group Full time

    PURPOSE OF THE ROLE The Team aims to be India's most innovative learning force—delivering propulsive, high-impact education solutions powered by cutting-edge pedagogy, smart technology, and disciplined execution. Senior Curriculum Managers are central to this mission, leading the design of world-class curriculum, assessments, and lesson plans that meet the...

  • Client Services Lead

    3 weeks ago

    Delhi, Delhi, India Schbang Full time

    Job Title: Brand Solutions LeadLocation: Schbang – Saket, New DelhiType: Full-timeAbout Schbang:Schbang is a Creative & Technology Transformation company that partners with leading brands to deliver integrated marketing, strategy, and digital-first storytelling. With award-winning campaigns across industries, Schbang has been shaping brand narratives...