Service Delivery Lead

23 hours ago

Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 50,000 - ₹ 1,00,000 per year

Job Profile : Service Delivery Lead

Location : Dwarka sec 28

Salary : upto 25000pm

Experience : 1 -3 yrs

Employment Type : Full Time

Facility : Cab Facility

Job Overview

We are seeking an experienced Service Delivery Lead to join our team in Delhi. This is a full-time, mid-level position responsible for ensuring top-notch service delivery, managing vendor relations, and maintaining seamless operational standards. The ideal candidate will have a knack for project management and is adept at handling service delivery oversight and issue resolutions.

Qualifications and Skills

  • Proven experience in issue resolution to ensure customer satisfaction and operational efficiency (Mandatory skill).
  • Expertise in service delivery oversight to maintain consistent quality and adherence to service level agreements (Mandatory skill).
  • Experience in tracking delivery boys to ensure smooth logistical operations (Mandatory skill).
  • Proficient in project management to handle multiple projects efficiently, ensuring timely delivery and quality.
  • Strong vendor management skills to negotiate and manage relationships with service providers.
  • Adept at ensuring quality service delivery, focusing on delivering unparalleled customer experience.
  • Exceptional communication skills to interact effectively with clients, team members, and stakeholders.
  • Solid technical knowledge to understand and oversee technical implementations and service delivery processes.

Roles and Responsibilities

  • Oversee and manage service delivery operations to ensure compliance with quality standards and company policies.
  • Coordinate with the project management team to streamline processes and improve service delivery efficiency.
  • Handle issue resolution processes, ensuring prompt and effective responses to client inquiries and problems.
  • Implement tracking systems for delivery boys to optimize operations and ensure timely deliveries.
  • Maintain strong relationships with vendors to ensure service delivery alignment with business goals.
  • Facilitate communication among team members, vendors, and clients to support service delivery objectives.
  • Monitor service delivery metrics and report on performance, identifying areas for improvement.
  • Ensure all operations align with business strategies and contribute to achieving organizational goals.

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