Service Delivery Expert

2 hours ago

Delhi, Delhi, India beBeeTechnician Full time ₹ 9,00,000 - ₹ 12,00,000

At Withum, talent thrives in an environment where diversity matters. It's a place of endless opportunities for growth and entrepreneurship.

We empower clients and staff with innovative tools to address their accounting, tax, and business management needs. As a nationally ranked Top 25 firm, we recruit the best and brightest with a genuine passion for the business.

The Senior Service Technician role requires advanced knowledge and experience in solving technology issues and hardware, software, networking, and support challenges.

We are synonymous with teamwork and client service excellence. Our success is accredited to dedicated professionals who work here daily, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help clients grow and thrive.

Key Responsibilities:
  • Assist in overseeing and coordinating service staff activities
  • Provide assistance and training to other Service Technicians in solving Team Member problems and inquiries
  • Analyze and verify statistical information within the ITSM tool to ensure report accuracy and data integrity
  • Maintain ITSM KB of problems and resolutions, utilizing the Service staff to research and solve problems
  • Act as a subject matter expert on primary support product lines

Additional responsibilities include responding to Team Member questions and inquiries, entering and tracking service requests, referring service issues to IT leadership, and providing technical support and solutions.

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