Expert Service Operations

2 weeks ago


Delhi, Delhi, India SITA Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Overview
WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. n- To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

KEY RESPONSIBILITIES
  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

  • Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.

  • When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and Major Incident Managers ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.

  • Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.

  • Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.

  • Support team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer.

  • Report and escalate to the next level like Vendor, SRE, Engineering etc. those problems which cannot be fixed.

  • Engage and work with various Vendors for permanent fix on service operations.

  • Review P1 & P2 in shift to qualify for problem & root cause & improvement opportunity.

  • Required to work in shift & on Call as per operational roster needs to solve complex airport & airline incident and as well lead problem management

Qualifications
EXPERIENCE
  • 7+ years experience in the Network/Cloud/Datacenter support domain. Must have dealt directly with external customers delivering to SLAs.
  • Airline experience and/or ATI know-how, is good to have.

  • Experise in troubleshooting Data center & Cloud setup technologies issues

  • Expertise in technologies like Cisco ACI, Palo Alto, Nexus , SDWAN, Aruba, Clear Pass, Cloud,Cisco NCS,Cisco IPT,Genesys Pure Cloud solutions.
KNOWLEDGE & SKILLS

Expert Knowledge & understanding in the following domains:

  • Cloud, Security and Networking concepts.
  • Service Infrastructure platform.
  • Service Management Process
  • Technical Communication
PROFESSION COMPETENCIES
  • Applications Support
  • Product/Solution Knowledge
  • Service Infrastruct/Platforms
  • Service Management Process
  • Technical Communication
CORE COMPETENCIES
  • Adhering to Principles & Values

  • Communication

  • Creating & Innovating
  • Customer Focus
  • Impact & Influence
  • Leading Execution
  • Results Orientation
  • Teamwork
  • Problem solving mindset
  • Troubleshooting skills
EDUCATION & QUALIFICATIONS
  • Degree in Computer Science or Electronic Engineering or equivalent Telecommunications
  • Recognized industry certifications such as CCIE, PCNSE/PCNSA, Aruba, VMware AVI, CISCO ACI, CISCO NCS, Pure Cloud
  • ITIL Foundation Certificate
WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

  • Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.



  • Delhi, Delhi, India TransMon -Simplify Cx Operations Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Collections Domain Expert – Quality & Strategy SpecialistLocation:NoidaEmployment Type:Full-TimeCompany:TransMonQA (by WyzMindz) Who ShouldNotApplyCandidates with only International Collections experience (US/UK/Canada, credit cards, utilities, telecom, etc.) → Not RelevantCandidates without hands-on NBFC / BFSI (Indian market)...


  • Delhi, Delhi, India Kroll Full time US$ 80,000 - US$ 1,20,000 per year

    Kroll's Expert Services practice provides economic damages, shareholder disputes, forensic accounting, valuation, and other financial and investigative services to attorneys and companies involved in litigation, among other forms of disputes and investigations. Our professionals are trained to provide expert witness testimony in our firm's areas of...

  • Cloud Services Expert

    4 weeks ago


    Delhi, Delhi, India Brainwork TechnoSolutions Pvt. Ltd Full time

    About the Role :The Cloud Services Expert will be responsible for designing, deploying, managing, and supporting enterprise-level cloud infrastructure on Microsoft Azure.This role requires both strategic vision and hands-on technical expertise.Key Responsibilities : - Design and implement Azure cloud architectures including compute, storage, networking, and...


  • Delhi, Delhi, India Talent Worx Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Cloud Expert- Cloud Implementation/OperationsRequirementsPosition Overview:Seeking an experienced Cloud Implementation Expert to lead and execute cloud implementationinitiatives for various ministries and departments. The ideal candidate will be responsible formigrating existing systems to the cloud, managing cloud adoption, and ensuring that the...


  • Delhi, Delhi, India Properties Expert Full time

    About the internshipSelected intern s day-to-day responsibilities include 1 Collect data from the field staff 2 Collate the data into Excel 3 Provide and coordinate the data when requiredSkill s requiredEnglish Proficiency Spoken English Proficiency Written MS-ExcelEarn certifications in these skillsWho can applyOnly those candidates can apply who 1...

  • Infrastructure Expert

    2 weeks ago


    Delhi, Delhi, India Water Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    1 POSITION VACANT: Infrastructure Expert,South Asia, 2. ORGANIZATIONAL BACKGROUND:is a global non-profit headquartered in Kansas City, Missouri, USA, committed to bringing water and sanitation to people living in poverty. Co-founded by Gary White and Matt Damon, the organization has empowered more than 73 million people with access to safe water or...

  • YouTube Expert

    3 days ago


    Delhi, Delhi, India InstaAstro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Descrption- YouTube ExpertLocation- Sec 59, NoidaJoining- ImmediateWe're looking for a YouTube growth specialist with proven experience in scaling channels, optimizing content, and driving engagement.What you'll do:Grow subscribers, views & engagementOptimize videos (SEO, thumbnails, titles)Analyze YouTube analytics & implement strategiesManage channel...

  • Domain Expert

    2 weeks ago


    Delhi, Delhi, India Talent Worx Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As a Domain Expert - Oil & Gas at Talent Worx, you will leverage your deep industry knowledge and expertise to guide our clients in navigating the complexities of the oil and gas sector. You will be responsible for providing strategic insights, conducting thorough analyses, and driving impactful projects that enable organizations to optimize their...

  • Operations MICE

    5 days ago


    Delhi, Delhi, India Travel & MICE Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe are MICE Experts headquartered in New Delhi. With our robust experience in the Travel and Event Industry, we promise our customers the lowest possible rates with best-in-class services. Our team is dedicated to delivering exceptional experiences in Meetings, Incentives, Conferences, and Exhibitions. We pride ourselves in our ability to...

  • IEC Expert

    2 weeks ago


    Delhi, Delhi, India Grant Thornton Bharat LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionGrant Thornton Bharat, a member of Grant Thornton International Ltd., is a premier professional services firm in India with over 12,000 professionals across 19 offices. We provide assurance, consulting, tax, risk, and digital transformation services. As a truly Indian firm with global connections, we prioritize people over profit, focusing...