
Collections Domain Expert
15 hours ago
We're Hiring: Collections Domain Expert – Quality & Strategy Specialist
Location:
Noida
Employment Type:
Full-Time
Company:
TransMonQA (by WyzMindz)
Who Should
Not
Apply
- Candidates with
only International Collections
experience (US/UK/Canada, credit cards, utilities, telecom, etc.) →
Not Relevant - Candidates without
hands-on NBFC / BFSI (Indian market) collections experience
Core Knowledge Areas –
Non-Negotiable
You
must have proven experience
in:
NBFC / Domestic Collections Lifecycle
Bucket-wise collections (0+, 1–30, 31–60, etc.)
- Soft, hard, and legal collections in the
Indian regulatory context - Skip tracing, field collections, tele-calling workflows
- Settlement, waiver, and restructure processes
- Key terms: DPD, POS, PTP, Roll Forward/Roll Back, Charge-off, NPA recognition
- Risk segmentation & customer profiling (e.g., chronic defaulters)
Operational & Process Skills –
Good to Have
- Familiarity with Collection CRMs/tools: FinnOne, SAS, Credgenics, Collecto, Genesys, Salesforce
- Dialers (auto/manual), SMS/WhatsApp reminders, call logging, queue management
Reporting & Analytics –
Mandatory
- Daily/weekly/monthly recovery tracking
- MIS reports: recovery vs. target, PTP conversion, flow-through
- Proficiency in Excel/Google Sheets (pivot tables, dashboards, KPIs)
Analytical & Strategic Thinking –
Mandatory
- Exposure to
Indian collection strategies
: - Prioritization models (high-value/high-risk)
- Time-of-day optimization, digital nudges/reminders
- Understanding of scorecards/propensity models (non-technical is fine)
Regulatory & Compliance Awareness –
Mandatory
- RBI code of conduct for recovery agents
- Consent-based communication & timing norms
- Ombudsman/escalation processes & data privacy
About Us
TransMonQA is a SaaS platform that helps businesses automate and streamline customer experience operations, including quality checks, coaching, and performance monitoring.
We are trusted by
100,000+ users across India, UAE, South Africa, and the US.
How to Apply
Send your updated resume to:
Office Address
H-59, First Floor, Sector 63, H-Block
Near Electronic City Metro Station, Exit Gate No. 2
Behind KFC, Near Ginger Hotel
Noida , Uttar Pradesh, India
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