Collections Domain Expert

15 hours ago


Delhi, Delhi, India TransMon -Simplify Cx Operations Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're Hiring: Collections Domain Expert – Quality & Strategy Specialist


Location:
Noida


Employment Type:
Full-Time


Company:
TransMonQA (by WyzMindz)

Who Should
Not
Apply

  • Candidates with
    only International Collections
    experience (US/UK/Canada, credit cards, utilities, telecom, etc.) →
    Not Relevant
  • Candidates without
    hands-on NBFC / BFSI (Indian market) collections experience

Core Knowledge Areas –
Non-Negotiable

You
must have proven experience
in:

  1. NBFC / Domestic Collections Lifecycle

  2. Bucket-wise collections (0+, 1–30, 31–60, etc.)

  3. Soft, hard, and legal collections in the
    Indian regulatory context
  4. Skip tracing, field collections, tele-calling workflows
  5. Settlement, waiver, and restructure processes
  6. Key terms: DPD, POS, PTP, Roll Forward/Roll Back, Charge-off, NPA recognition
  7. Risk segmentation & customer profiling (e.g., chronic defaulters)

Operational & Process Skills –
Good to Have

  • Familiarity with Collection CRMs/tools: FinnOne, SAS, Credgenics, Collecto, Genesys, Salesforce
  • Dialers (auto/manual), SMS/WhatsApp reminders, call logging, queue management

Reporting & Analytics –
Mandatory

  • Daily/weekly/monthly recovery tracking
  • MIS reports: recovery vs. target, PTP conversion, flow-through
  • Proficiency in Excel/Google Sheets (pivot tables, dashboards, KPIs)

Analytical & Strategic Thinking –
Mandatory

  • Exposure to
    Indian collection strategies
    :
  • Prioritization models (high-value/high-risk)
  • Time-of-day optimization, digital nudges/reminders
  • Understanding of scorecards/propensity models (non-technical is fine)

Regulatory & Compliance Awareness –
Mandatory

  • RBI code of conduct for recovery agents
  • Consent-based communication & timing norms
  • Ombudsman/escalation processes & data privacy

About Us

TransMonQA is a SaaS platform that helps businesses automate and streamline customer experience operations, including quality checks, coaching, and performance monitoring.

We are trusted by
100,000+ users across India, UAE, South Africa, and the US.


How to Apply

Send your updated resume to:


Office Address

H-59, First Floor, Sector 63, H-Block

Near Electronic City Metro Station, Exit Gate No. 2

Behind KFC, Near Ginger Hotel

Noida , Uttar Pradesh, India


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