Collections Domain Expert

2 days ago

Delhi, Delhi, India TransMon -Simplify Cx Operations Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're Hiring: Collections Domain Expert – Quality & Strategy Specialist


Location:
Noida


Employment Type:
Full-Time


Company:
TransMonQA (by WyzMindz)

Who Should
Not
Apply

  • Candidates with
    only International Collections
    experience (US/UK/Canada, credit cards, utilities, telecom, etc.) →
    Not Relevant
  • Candidates without
    hands-on NBFC / BFSI (Indian market) collections experience

Core Knowledge Areas –
Non-Negotiable

You
must have proven experience
in:

  1. NBFC / Domestic Collections Lifecycle

  2. Bucket-wise collections (0+, 1–30, 31–60, etc.)

  3. Soft, hard, and legal collections in the
    Indian regulatory context
  4. Skip tracing, field collections, tele-calling workflows
  5. Settlement, waiver, and restructure processes
  6. Key terms: DPD, POS, PTP, Roll Forward/Roll Back, Charge-off, NPA recognition
  7. Risk segmentation & customer profiling (e.g., chronic defaulters)

Operational & Process Skills –
Good to Have

  • Familiarity with Collection CRMs/tools: FinnOne, SAS, Credgenics, Collecto, Genesys, Salesforce
  • Dialers (auto/manual), SMS/WhatsApp reminders, call logging, queue management

Reporting & Analytics –
Mandatory

  • Daily/weekly/monthly recovery tracking
  • MIS reports: recovery vs. target, PTP conversion, flow-through
  • Proficiency in Excel/Google Sheets (pivot tables, dashboards, KPIs)

Analytical & Strategic Thinking –
Mandatory

  • Exposure to
    Indian collection strategies
    :
  • Prioritization models (high-value/high-risk)
  • Time-of-day optimization, digital nudges/reminders
  • Understanding of scorecards/propensity models (non-technical is fine)

Regulatory & Compliance Awareness –
Mandatory

  • RBI code of conduct for recovery agents
  • Consent-based communication & timing norms
  • Ombudsman/escalation processes & data privacy

About Us

TransMonQA is a SaaS platform that helps businesses automate and streamline customer experience operations, including quality checks, coaching, and performance monitoring.

We are trusted by
100,000+ users across India, UAE, South Africa, and the US.


How to Apply

Send your updated resume to:


Office Address

H-59, First Floor, Sector 63, H-Block

Near Electronic City Metro Station, Exit Gate No. 2

Behind KFC, Near Ginger Hotel

Noida , Uttar Pradesh, India

  • Domain Expert

    1 day ago

    Delhi, Delhi, India Talent Worx Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As a Domain Expert - Oil & Gas at Talent Worx, you will leverage your deep industry knowledge and expertise to guide our clients in navigating the complexities of the oil and gas sector. You will be responsible for providing strategic insights, conducting thorough analyses, and driving impactful projects that enable organizations to optimize their...

  • System Architect-Transport Domain

    2 days ago

    Delhi, Delhi, India ALIQAN Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary: System Architect TVM and AG in Transportation DomainExp: 10+ yrsSystem Architect to lead the design, development, quality assurance and System Integration of Hardware and applications for Automatic Gates (AG) and Ticket Vending Machines (TVM) within an Automated Fare Collection System (AFCS) for railway networks.This role demands a holistic...

  • Data Entry Internship In Delhi At

    2 weeks ago

    Delhi, Delhi, India Properties Expert Full time

    About the internshipSelected intern s day-to-day responsibilities include 1 Collect data from the field staff 2 Collate the data into Excel 3 Provide and coordinate the data when requiredSkill s requiredEnglish Proficiency Spoken English Proficiency Written MS-ExcelEarn certifications in these skillsWho can applyOnly those candidates can apply who 1...

  • Domain consultant

    4 weeks ago

    Delhi, Delhi, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for...

  • Domain Consultant

    6 days ago

    Delhi, Delhi, India Palo Alto Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Domain Consultant

    2 days ago

    Delhi, Delhi, India Palo Alto Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the...

  • Domain Consultant

    3 weeks ago

    Delhi, Delhi, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for...

  • Domain Consultant

    4 weeks ago

    Delhi, Delhi, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for...

  • domain expert

    1 day ago

    Delhi, Delhi, India Asian Paints Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    External Job DescriptionJob Purpose: Work with Specification Consultants to get APL Smartcare brand included in the specifications Objective will be to generate BOQs with APL specification Conversion of BOQs to sale need to be followed up with the Sales Team Business Responsibility Areas: • Generate leads through the engagement with Specification...

  • ICT Expert/ Data Analysis Expert

    23 hours ago

    Delhi, Delhi, India National Institute for Smart Government (NISG) Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    ICT Expert /Data Analysis :-Common functions:i. To assist the Network Planning Group (NPG) on the matters related to PM Gati Shakti and National Logistics Policy (NLP).ii. To provide expertise for integration of interconnected multimodal network transport and infrastructure for efficient movement of people, Goods and services.iii Assist in improving decision...