Accounts Receivable Collections Specialist

About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence.

Stem is a global leader reimagining technology to support the energy transition. Turning complexity into clarity, and potential into performance.

We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight. With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.

Stem's culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world's largest network of digitally connected energy storage systems.

The Accounts Receivable (AR) Specialist will be responsible for cash application, collection of outstanding payments, Credit management and reconciliation of customer accounts. This role requires a detail-oriented individual with strong communication and organizational skills, capable of managing a high volume of transactions while maintaining positive customer relationships. The AR Specialist plays a crucial role in ensuring the financial health of the company by optimizing cash flow and minimizing bad debt.

Required Education and Experience

• 4+ years AR collection experience

Responsibilities:

1. Accurately apply incoming payments (checks, ACH, wire transfers) to customer accounts.

2. Reconcile daily cash receipts with bank statements.

3. Proactively contact customers regarding overdue payments via phone, email, and mail.

4. Negotiate payment plans and resolve billing disputes in a professional and effective manner.

5. Maintain detailed records of all collection activities and communication.

6. Escalate uncollectible accounts to management as necessary.

7. Perform regular reconciliations of customer accounts to ensure accuracy and resolve any discrepancies.

8. Prepare and analyse aging reports to identify delinquent accounts and prioritize collection efforts

9. Provide excellent customer service by responding to customer inquiries regarding invoices and payments in a prompt and courteous manner.

10. Collaborate with sales, customer service, and other internal departments to resolve customer issues.

11. Assist in the preparation of various AR reports, including aging summaries, collection forecasts, and bad debt analysis

12. Identify and suggest improvements to AR processes to enhance efficiency and effectiveness.

Required Skills:

• Excellent communication and interpersonal skills
• Experience with NetSuite would be preferred.
• Proficiency with Microsoft office (Excel, Word etc.)
• Strong organizational skills, attention to detail required.

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.