Urgent Search: Customer Support Representative(Gaming Process)

4 weeks ago


Delhi, Delhi, India BolsterBiz Full time
Job Description

About the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations.

Essential Job Functions

- Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Helpshift support system, emails, facebook messages, in app queries, chats and phone calls and other means of communication.
- Adapt to customer needs to provide top quality support for both technical and non-technical issues
- Resolves product or service problems by clarifying the customer&aposs complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction
- To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

Who We Are Looking For

Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic.

- Should have a minimum of 1-3 years of work experience as a CX executive preferably into Gaming Industry.
- Worked for US based Customer.
- Strong verbal and written communication skills.
- Great communication skills via phone, email, and chat
- Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack.
- Experience defining KPIs and measuring support-related activities.
- It&aposs important that you can work in rotational Shift.
- Self-motivation and an attitude that gets things done.

  • Delhi, Delhi, India ASAR Gaming Network Full time

    About the internshipAre you passionate about gaming and writing Join the ASAR Gaming Network as a content writer intern We are looking for a creative individual who can write engaging blog posts social media content and marketing materials Your proficiency in English both written and spoken will be essential in creating high-quality content Knowledge...


  • Delhi, Delhi, India Top Gaming Network (TGN) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Overview: You are deeply passionate about gaming, culture, content, or community and have a proven track record of creating and developing channels, brands, teams, or systems within the gaming industry. You are ready to invest in a venture in exchange for a stake in the ownership. Your entrepreneurial spirit drives you to co-pilot an innovative,...


  • Delhi, Delhi, India Chronus Square Corporate Solutions Full time ₹ 12,000 - ₹ 1,50,000 per year

    Full Job DescriptionAssisting customers in choosing the gamesOperating games and instructing customersEngaging in customer relationship managementWorking on handling receptionAssist the store manager(s) in maintaining the storeCleaning and other house-keeping duties required in the gaming loungeAssist in day-to-day store operationsWelcome guests into the...


  • Delhi, Delhi, India BolsterBiz Full time

    Job DescriptionCompany DescriptionBolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to...


  • Delhi, Delhi, India Sana Search International Full time ₹ 7,20,000 - ₹ 10,80,000 per year

    Corporate BPO -Hiring for Multiple Location for multiple International BPOs under one roof for various Voice-based Processes, including:Customer ServiceSales (Technical / Non technical)Travel Process.________________________________________Education: Graduate/ Undergraduate (Freshers /Experience)Communication: Excellent spoken English is a must.Location:...


  • Delhi, Delhi, India Falcon Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We are looking for a motivated Presales & Support Customer Relationship Representative (CRR) with knowledge of the broadcast/media technology industry to support our sales team and customers.

  • Game Artist

    3 weeks ago


    Delhi, Delhi, India SMARRTIF AI Full time

    Job Description: Game Artist Location: GK 2 (Work from Office), South Delhi, India Salary: As per Industry Standards Working Days: Monday to Saturday Experience: 2–4 years in Game Art (2D/3D/UI) or a relevant roleAbout the Hiring ProcessSMARRTIF AI is hiring on behalf of SPAAK Group of Companies for the position of Game Artist. If you're passionate about...

  • Game artist

    3 weeks ago


    Delhi, Delhi, India SMARRTIF AI Full time

    Job Description: Game Artist???? Location: GK 2 (Work from Office), South Delhi, India???? Salary: As per Industry Standards???? Working Days: Monday to Saturday???? Experience: 2–4 years in Game Art (2 D/3 D/UI) or a relevant roleAbout the Hiring ProcessSMARRTIF AI is hiring on behalf of SPAAK Group of Companies for the position of Game Artist. If you're...


  • Delhi, Delhi, India ApplyBoard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are...


  • Delhi, Delhi, India UpLnqq Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Delhi, India. The Customer Service Representative will handle day-to-day tasks including responding to customer inquiries, providing support, ensuring customer satisfaction, and managing customer experiences....