Customer Support Professional

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it's important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:
As a Customer Professional at ApplyBoard, you will play a vital role in delivering top-notch customer experiences across various business lines, including Test, GIC, Chequing Accounts, and other Value-Added Solutions. You will be the front-line representative for our recruitment partners, ensuring that all interactions are positive and effective. By actively collaborating with internal teams, you will help support our enrollment goals and contribute to our overall customer success strategy. Your focus on customer satisfaction and operational excellence will be key to driving positive outcomes for our clients and the company.

*What you'll be doing everyday:
Customer Experience Excellence:*

• Provide exceptional support and service to customers, addressing inquiries and concerns in a timely manner.
• Build strong relationships with recruitment partners to foster loyalty and satisfaction.

Operational Support:

• Assist in the implementation of standard operating procedures to enhance efficiency in business operations.
• Assist in inventory management of products and services offered on the platform
• Fulfill orders on Shopify, create invoices, reconcile payments with Finance as required

Cross-Functional Collaboration:

• Collaborate with sales, operations, and support teams to ensure alignment in achieving revenue targets.

Continuous Improvement:

• Contribute ideas and suggestions for process improvements that enhance customer satisfaction and operational efficiency.
• Stay updated on the latest technology solutions that can streamline customer interactions.

Team Support:

• Participate in team meetings and training sessions to enhance skills and knowledge relevant to customer success.
• Collaborate with peers to foster a supportive team environment and share best practices.

*What you bring to the table:*

• Customer service excellence in providing accurate, relevant, fast and helpful response and actions
• Bachelor's Degree
• 2-3 years customer service / customer success / hospitality operations
• High attention to detail, proactive and great at follow ups
• Experience training and/or developing training/process documentation resources
• Proficiency in proofreading/editing text to ensure spelling and grammatical correctness
• Flexible to "Work from Office" per team policies
• Ability to work flexible hours to accommodate internal and external stakeholder needs
• Strong analytical abilities, detail-oriented and high level of accuracy
• Working knowledge of Google spreadsheets, Microsoft Word and Gmail
• Adept researching and problem-solving capabilities
• Someone who thrives in a collaborative, teamwork environment
• Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy

About ApplyBoard
ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard's 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.