
Customer Support Associate
1 week ago
Key Responsibilities
- Respond promptly and professionally to customer queries via phone, email, chat, and social media.
- Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
- Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
- Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
- Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
- Assist in improving customer support processes and share customer feedback with the relevant teams.
- Contribute to the creation of help center articles, FAQs, and internal documentation as needed.
Required Skills & Qualifications
- 1–3 years of experience in a customer service or support role (preferably in e-commerce, IT, SaaS, telecom, or retail).
- Excellent verbal and written communication skills in English [plus regional/local language if applicable].
- Strong problem-solving skills and a calm, customer-first approach—even in high-pressure situations.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and support tools.
- Ability to handle multiple queries at once, manage time effectively, and prioritize tasks.
- Basic understanding of the company's products, services, and customer journey.
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Work Location: In person
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