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Customer Support Associate

2 weeks ago

Delhi, Delhi, India Fior Consulting Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Key Responsibilities

  • Respond promptly and professionally to customer queries via phone, email, chat, and social media.
  • Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
  • Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
  • Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
  • Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
  • Assist in improving customer support processes and share customer feedback with the relevant teams.
  • Contribute to the creation of help center articles, FAQs, and internal documentation as needed.

Required Skills & Qualifications

  • 1–3 years of experience in a customer service or support role (preferably in e-commerce, IT, SaaS, telecom, or retail).
  • Excellent verbal and written communication skills in English [plus regional/local language if applicable].
  • Strong problem-solving skills and a calm, customer-first approach—even in high-pressure situations.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and support tools.
  • Ability to handle multiple queries at once, manage time effectively, and prioritize tasks.
  • Basic understanding of the company's products, services, and customer journey.

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Work Location: In person