Customer Support Associate

1 day ago

Delhi, Delhi, India Uniliv Full time ₹ 2,40,000 - ₹ 7,20,000 per year

We're Hiring: Social Media Marketing Intern – UniLiv

Location:
Delhi NCR (On-site)

Duration:
2-3 Months

Stipend:
Rs.10,000 Per Month

Apply at:
/

About UniLiv

UniLiv is a rapidly growing startup in the
student housing and hostel operations
sector, currently managing
2,500 beds
and expanding to
4,000 beds by December 2025
. We are committed to providing students and working professionals with a
safe, comfortable, and seamless living experience
through well-managed facilities and personalized service.

Role Overview

As a
Customer Support Associate
, you will be the
voice and face of UniLiv's resident experience
. The role requires strong communication, empathy, and problem-solving abilities — combined with a flair for using
AI tools, data, and presentation skills
to enhance support quality and internal coordination.

You'll play a key role in ensuring our residents enjoy a smooth stay — managing queries, feedback, and service escalations with professionalism and precision.

Key Responsibilities

  • Handle
    resident queries, requests, and complaints
    across phone, email, and WhatsApp.
  • Maintain a
    positive, professional tone
    in all communication.
  • Use
    CRM tools and AI-based systems
    for ticket tracking, response automation, and feedback analysis.
  • Prepare
    presentations, reports, and dashboards
    for internal updates and leadership reviews.
  • Collaborate with
    operations, housekeeping, and F&B teams
    to ensure quick resolution of on-ground issues.
  • Assist in creating
    customer experience insights
    and process improvement ideas.
  • Maintain
    daily logs, follow-ups, and escalation reports
    for service quality tracking.

What We're Looking For
.

  • Excellent
    verbal and written communication
    in English & Hindi.
  • Strong
    presentation and documentation skills
    (PowerPoint, Excel, or Google Slides).
  • Familiarity with
    AI tools (ChatGPT, Notion AI, or similar)
    for workflow or communication enhancement.
  • Positive attitude, problem-solving mindset, and empathy for customers.
  • Detail-oriented, disciplined, and proactive in follow-ups.
  • Prior experience in
    hospitality, co-living, or customer service
    is preferred.

Perks

  • Competitive salary and growth-based incentives.
  • Hands-on exposure to
    customer experience management
    in a scaling startup.
  • Direct collaboration with
    founders and operations heads
    .
  • Continuous learning with access to
    AI, automation, and communication tools
    .
  • Opportunity to move into
    CX Lead / Operations Specialist
    roles based on performance.

Be part of a startup that values
care, clarity, and communication
. At UniLiv, we don't just respond to residents — we
create memorable experiences
that make them feel at home.

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