Customer Support Executive

About Luxury Personified LLP

Luxury Personified LLP is India's premier distributor and partner for globally renowned luxury premium brands such as
Bang & Olufsen, Marshall, Devialet, Sonos, Dyson, and GoPro
. With a strong presence in the consumer electronics and lifestyle domain, we pride ourselves on offering cutting-edge products backed by world-class customer service.

We are looking for
energetic, customer-oriented, and communication-savvy fresh graduates
who wish to kickstart their careers in a professional and dynamic environment.

As a
Customer Support Executive
, you will be the voice of Luxury Personified LLP for our valued customers. You will play a key role in ensuring a smooth customer experience by handling:

• Voice Support (Outbound Calls)
• Chat Support (Real-time Assistance)
• Email Support (Written Communication & Resolution)

This role is an excellent entry point for individuals aspiring to build careers in
customer service, client management, and luxury retail support
.

Key Responsibilities

Voice Process (Outbound Calls)

• Serve as the first point of contact for customers, addressing queries with professionalism and empathy.
• Make outbound calls for service follow-ups and appointment scheduling.
• Deliver personalized support to HNI and Super HNI clients, following approved scripts.
• Effectively handle escalations, resolve complaints, and ensure customer satisfaction through calm, solution-focused conversations.
• Demonstrate telephone etiquette, active listening, and patience while managing both routine and complex issues.
• Maintain a polite, professional, and confident tone that aligns with the brand's premium positioning.
• Accurately log call details and customer interactions in the system for record-keeping and future reference.
• Follow SOPs diligently and consistently.
• Ensure
  100% of calls in queue are addressed within 1 day.
• Ensure
  100% of assigned tasks are actioned within 1 day.

Chat Process

• Respond promptly to customer queries on live chat platforms.
• Assist customers with product information and troubleshooting.
• Manage multiple chat conversations simultaneously with accuracy and deftness.
• Ensure a smooth and engaging digital experience for customers.

Email Support

• Draft professional, clear, and grammatically correct responses to customer emails.
• Resolve product-related, service-related, and order-related concerns in writing.
• Maintain accurate records of interactions for audit and reference.
• Follow defined SOPs while ensuring personalized communication.

What We are Looking For (Eligibility & Skills)

• Education:
  Fresh graduates / final year students from any discipline (B.A., B.Com, BBA, B.Sc., B.Tech, etc.).
• Experience:
  0–2 year (Freshers are welcome).
• Communication Skills:
  Excellent verbal and written English (Hindi proficiency will be an added advantage).
• Soft Skills:
  Active listening, patience, empathy, and problem-solving abilities.
• Tech Skills:
  Basic knowledge of MS Office, email drafting, and comfort with digital tools.
• Ability to work in a
  team-oriented
  ,
  target-driven
  collaborative environment.
• Flexibility to work in shifts (if required, depending on business needs).

Why Join Us?

• Opportunity to represent
  global luxury & premium brands
  and interact with
  HNI
  customers.
• Structured
  training program
  for freshers to build communication and customer service skills.
• Career growth opportunities across sales, marketing, and client servicing functions.
• Dynamic and youthful workplace culture.
• Competitive salary package with performance incentives.

Compensation & Benefits

• Salary Range:
  Competitive, in line with market standards for freshers.
• Employee discounts on luxury products.
• Continuous training and skill development.