
Customer Support Associate
5 days ago
About the Role
We are seeking a dedicated and customer-focused Customer Support Associate to join our team. This role is critical in ensuring that every customer interaction reflects our commitment to service excellence. The ideal candidate will be proactive, empathetic, and capable of delivering prompt and effective solutions while maintaining a high level of professionalism.
Key Responsibilities
- Act as the first point of contact for customer inquiries through phone, email, chat, and other communication channels.
- Provide accurate information regarding products, services, policies, and processes.
- Investigate and resolve customer concerns with efficiency and empathy.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Escalate complex issues to the appropriate department and follow up to ensure timely resolution.
- Collaborate with cross-functional teams to enhance the overall customer experience.
- Identify recurring issues and suggest process improvements to management.
Qualifications and Skills
- Bachelor's degree in any discipline (preferred) or equivalent professional experience.
- Previous experience in customer service, client support, or a related role is advantageous.
- Strong verbal and written communication skills with excellent interpersonal abilities.
- Problem-solving and conflict-resolution skills with a customer-centric approach.
- Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment.
- Proficiency in MS Office and familiarity with CRM software/tools.
What We Offer
- Competitive compensation package with performance-based incentives.
- Comprehensive training and professional development opportunities.
- A collaborative, inclusive, and growth-oriented work culture.
- Opportunities for career advancement within the organization.
Job Type: Full-time
Pay: ₹25,000.00 per month
Application Question(s):
- Do you have prior experience in customer support or a client-facing role?
Do you have prior experience in customer support or a client-facing role?
- What is your current notice period?
- Are you familiar with CRM/ticketing platforms like Freshdesk, Zendesk, or Salesforce?
Work Location: In person
Speak with the employer
-
Customer Support Associate
2 days ago
Delhi, Delhi, India Communezen Ventures Full time ₹ 1,50,000 - ₹ 2,50,000 per yearHiring Customer Support Associates for hostel operations in Delhi/Noida/Gurgaon. Manage calls, WhatsApp & email queries, resolve resident issues, ensure satisfaction & support operations. Freshers can apply.
-
Customer Support Associate
3 weeks ago
Delhi, Delhi, India Skill Veda Full timeJob description: Job Role: Customer Success Associate Location: New Delhi Compensation: 5 LPA-5.5 LPA (Including PF and PGDM monthly fees of INR 6,666) Eligibility Criteria: • This role is only for graduates, post graduate candidates shouldn't apply • You should have exceptional spoken and written English communication • You will be doing PGDM along...
-
Customer Support Associate
4 weeks ago
Delhi, Delhi, India Skill Veda Full timeJob description:Job Role: Customer Success AssociateLocation: New DelhiCompensation: 5 LPA-5.5 LPA (Including PF and PGDM monthly fees of INR 6,666)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't apply• You should have exceptional spoken and written English communication• You will be doing PGDM along with this...
-
Customer Support Associate
5 days ago
Delhi, Delhi, India Mounee Consulting Services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Description: We are hiring for the position of Customer Support Associate (Voice + Chat +Email) for our company.Roles and Responsibilities:Customer Support Provide information about order status to customers Responsible for taking calls, responding to emails and chats Handle customer complaints, provide appropriate solutions and alternatives...
-
Virtual Customer Support Associate
7 days ago
Delhi, Delhi, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDESCRIPTIONRole: VirtualCustomer Service AssociateJob Type: Seasonal/ContractualLocation: Work from home in (Delhi), India Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll...
-
Customer Support- Freshers
2 days ago
Delhi, Delhi, India RMV Workforce Corporation Full time ₹ 2,00,000 - ₹ 4,00,000 per yearRole- Customer Success Associate- FreshersLocation: Gurugram (Onsite)Working Days: 5 Days a Week (Rotational Week Offs)Shifts: RotationalTransport: Both-side cabs availableRequirements:Experience: Must have prior international customer support experienceQualification: Graduate (Any stream)Skillset:Excellent verbal communication in EnglishStrong interpersonal...
-
Customer Success Associate
5 days ago
Delhi, Delhi, India MCH International LLC Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title: Customer Success AssociateLocation: Paschim Vihar DelhiWorking Days - 6 Days (Every Sat WFH)Timing AM to 6.00 pmDepartment: Customer Success and Provider RelationsJob Summary:Mantra Care is seeking a proactive and customer-focusedCustomer Success Associateto support our growing client base and ensure a smooth and satisfying customer journey. The...
-
3 Days Left: Virtual Customer Support Associate
4 weeks ago
Delhi, Delhi, India Amazon Full timeRole Virtual Customer Service Associate Job Type Seasonal Contractual Location Work from home in Delhi India Our mission at Amazon is to be Earth s most customer-centric company and our award-winning Customer Service team is a key part of achieving that goal Doing our best for our customers is where we get our energy and that s why you ll find we...
-
Customer Associate
1 week ago
Delhi, Delhi, India Rockford Schools Llp Full time ₹ 1,50,000 - ₹ 2,50,000 per yearLocation: Rohini, Sec-9Working Days: Monday to SaturdayTimings: 9:30 AM 6:00 PMWe are looking for a Customer Associate to join our team. The role involves calling branches to collect and process their orders for books and uniforms, ensuring smooth coordination and timely follow-ups.Key ResponsibilitiesCall and follow up with branches to collect book and...
-
Italian Customer Support
2 weeks ago
Delhi, Delhi, India RMV Workforce Corporation Full time ₹ 1,50,000 - ₹ 2,50,000 per yearRole- Customer Success AssociateExp – 2 monthsLocation: GurugramShift- RotationalRequirements:Experience:Excellent comms in Italian or Hebrew, Certification mandatoryQualification: Graduate (Any stream)Minimum 1 months of international voice exp. is requiredThe candidate should Handle the Queries