
Customer Support Associate
17 hours ago
Job Description: We are hiring for the position of Customer Support Associate (Voice + Chat +
Email) for our company.
Roles and Responsibilities:
Customer Support
Provide information about order status to customers
Responsible for taking calls, responding to emails and chats
Handle customer complaints, provide appropriate solutions and alternatives within the time
limits
Need to be well versed with basic statistics and terms involved in the day-to-day business and
use it while discussing with stakeholders
Candidate will be aligned with our Customer Support vertical and help us in managing/
resolving customers query, handling escalations and complaints of the dissatisfied customers
& giving best resolutions.
Strong ability to multitask and take fast decisions independently
Maintains composure and patience with customers
Strong listening and presentation skills
Ability to multitask, prioritize, and manage time effectively.
Passionate, ambitious and aspiring towards Customer Support.
Communication Skills:
• Excellent communication skills (Hindi and English)
• Ability to communicate
correctly and clearly with all customers
• Good comprehension skills, ability to clearly understand and
state the customer's issues
• Ability to concentrate follow customers issues without distraction to
resolution
• Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
Good typing speed. Ability to use a desktop computer system
• Familiarity with Windows XP,
Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates
understanding of the Internet.
Job Location - Okhla Ph-II
Designation - Customer Relationship Executive (Customer Service)
Minimum Qualification - Graduate / Post Graduate
Minimum Work Experience – Minimum 1yr
Shifts - Should be flexible as per business need
Work mode - Work from office
6 days a week
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