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Technical Account Manager

2 months ago

Bengaluru, India Securonix Full time

At Securonix, we’re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix EON’s AI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats.


Recognized as a five-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights, our award-winning Unified Defense SIEM provides organizations with 365 days of ‘hot’ data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience—all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.


Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide, including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.


At Securonix, we are driven by our core values and place our people at the heart of everything we do:

  • Winning as One Team: We work together with universal respect to achieve aligned outcomes
  • Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers
  • Agility in Action: We embrace change and are unified in our purpose and objectives amidst change


Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.


Summary:


At Securonix, our Technical Account Managers (TAMs) serve as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, and extend the Securonix platform, our TAMs thrive on solving problems and building new technology. As a TAM, you will be faced with an endless series of hard problems to tackle as our customers revolutionize enterprise operations and security with Securonix. Because the TAM position encompasses a wide range of responsibilities and opportunities, we seek exceptionally versatile candidates with demonstrable acumen in each of the below areas.


Responsibilities:


  • Work closely with customers and Engineers Demo, deploy, operationalize, and extend the Securonix Platform Solve problems.
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills.
  • Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates.
  • Think critically, spanning the post-sales process through customer support, troubleshooting, and developing new capabilities on the Securonix platform.
  • Work closely with engineers on improving Securonix operational status within key accounts.
  • Should be able to do the regular Gainsight/Internal portal updates
  • Should be able to arrange and manage Regular cadence calls with customers and Partners
  • Drive major incidents with internal teams for closure.
  • Identify the up-sale opportunities and communicate with sales to facilitate the sale.
  • Should be able to assimilate client problem and suggest the solutions as a consultant


Qualifications:


  • BS Degree in technical area or equivalent experience
  • Minimum 5 years experience in technical positions required
  • Minimum 3 years of experience in customer-facing or customer support positions
  • Minimum 3 years of operational experience in cybersecurity operations or data analytics Hands-on DLP/SIEM experience a major plus
  • Experienced with concepts of Agile, waterfall etc.
  • A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
  • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
  • Endpoint Security
  • Technical Support/Troubleshooting
  • Incident Response Systems
  • Management Systems
  • Administration Software
  • Engineering Demonstrated critical thinking skills
  • Excellent written and verbal communication skills
  • Team-oriented with a mission first attitude PLUS:
  • Pertinent technical certifications i.e. PMP, Security related certification


Benefits:


As a full-time employee with Securonix, you will be eligible for the following employee benefits:


  • Health Insurance with a total sum insured is INR 5,00,000
  • Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
  • Personal Accident with total sum insured is INR 10,00,000
  • Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.


Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.


Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.