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Technical Account Manager

1 month ago

Bengaluru, Karnataka, India Cashfree Payments Full time
About Cashfree Payments

Cashfree Payments is a leading payments and API banking solutions company, providing full-stack payments solutions to enable businesses in India to collect payments and make payouts via all available methods with a simple integration.

Job Description

We are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for managing the complete merchant lifecycle, from integration to go live and beyond. You will be the primary technical point of contact for large enterprise merchants, understanding their business and technical environment to provide tailored technical solutions and support.

Key Responsibilities:

  • Manage the complete merchant lifecycle, including integration, go live, and ongoing support
  • Be the primary technical point of contact for large enterprise merchants
  • Understand the merchant's business and technical environment to provide tailored technical solutions and support
  • Hands-on troubleshooting and debugging to ensure merchant's day-to-day technical challenges/issues are resolved in a timely and professional manner
  • Be the subject matter expert of the Cashfree product stack and drive all best practices with the merchants
  • Periodic review of your account performance, identify improvement opportunities, and drive actionales, both internal and external
  • Manage and escalate critical customer issues as needed to ensure timely resolution
  • Facilitating communication between the merchants and internal technical teams
  • Act as the voice of the customer within Cashfree, gather and relay customer feedback to internal teams for product improvement and enhancements
  • Work closely with Sales, Product, and Engineering teams on a day-to-day basis

Requirements:

  • Bachelor's degree in Computer Science (or a related discipline) as well as work experience of 5+ years as a technical consultant/account manager, software engineer, support engineer in a customer-facing role
  • Experience in working with B2B, SaaS products
  • Good technical understanding of APIs and experience in working with API-based applications, experience with SDKs/Web is a plus
  • Basic programming and debugging skills
  • Ability to gather and map customer requirements to platform features and provide solutions
  • Excellent written and oral communication and presentation skills, including speaking to technical and business audiences
  • Ability to influence and persuade internal and external stakeholders working with all areas of management from senior agents up to executives
  • Experience in the payment domain is preferred