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Technical Account Manager

1 month ago

Bengaluru, Karnataka, India Nasdaq Full time
Job Title: Technical Account Manager

About the Role:

We are seeking a highly skilled Technical Account Manager to join our team at Nasdaq. As a Technical Account Manager, you will be responsible for providing technical support services to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide technical support services to clients, including troubleshooting and resolving technical issues.
  • Work closely with product and project teams to ensure successful deployment of new improvements.
  • Participate in release approval meetings to ensure customer releases are delivered as committed.
  • Act as Incident Manager to drive critical customer incidents.

Requirements:

  • Good knowledge of capital markets and trading/clearing systems.
  • At least 3-6 years of experience in Client Success within financial markets.
  • Excellent communication and interpersonal skills.
  • Flexibility to take meetings outside of work hours.
  • Degree qualified in a field related to Engineering or equivalent work experience.

What We Offer:

  • Annual monetary bonus.
  • Opportunity to become a Nasdaq shareholder.
  • Employee Stock Purchase Program.
  • Health Insurance Program.
  • Flexible working schedule and hybrid way of work.
  • Flex day program.
  • Internal mentorship program.

About Nasdaq:

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. We are committed to creating a vibrant and entrepreneurial company culture where everyone feels welcome and empowered to take initiative.