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Technical Account Manager

4 weeks ago

Bengaluru, Karnataka, India Okta, Inc. Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Okta, Inc. As a Technical Account Manager, you will be responsible for providing strategic technical guidance to our customers, helping them to maximize the value of our identity and access management solutions.

Key Responsibilities
  • Advise customers on best practices and product adoption in a post-sales capacity
  • Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business
  • Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
  • Maintain focus on increasing subscription adoption, customer satisfaction and retention
  • Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
  • Take and respond to reactive questions from Customer Success Managers
  • Establish strong personal relationships on key accounts with decision-makers and stakeholders
  • Participate in content creation for both internal and external enablement of staff and customers
Requirements
  • 3+ years of total experience in information technology, with at least 2 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
  • Experience in technical customer-facing roles acting as a trusted advisor, such as technical account management, customer success, solutions architecture, technical project management, or similar role
  • Working proficiency in the following core workforce IAM areas:
  • Technologies and protocols to support identity federation and robust access control models (SAML, WS-Federation, OAuth, OpenID Connect)
  • Legacy applications in a hybrid IT environment with non-standard applications (those that do not support modern identity federation protocols)
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc.)
  • SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
  • Lifecycle management scenarios to 3rd party systems and applications (Workflow, HR-driven provisioning, MSFT integrations, SCIM, etc.)
  • Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
  • This position will be located in Bengaluru, but some travel is required (under 25% of the time)
What You Can Expect
  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live.