Technical account manager
1 month ago
Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank account verification API and Auto Collect -- a virtual account solution to match inbound payments to customers.
Founded by IIIT Hyderabad alumnus Akash Sinha and IIT Kharagpur graduate Reeju Datta,
is among the leading payment service providers in India processing
transactions worth USD 80 Billion annually. We have leveraged technology to lead payment
disbursals in India with more than 50% market share among payment processors. Cashfree enables more than 6,00,000 businesses with payment collections, vendor payouts, wage payouts, bulk refunds, expense reimbursements, loyalty and rewards. Apart from India, Cashfree’s products are used in eight other countries including USA, Canada and UAE. Cashfree is backed by Silicon Valley investor Y Combinator, Apis Partners, State Bank of India (SBI) and was incubated by Pay Pal.
Experience Required : 5+ years of experience
Your Opportunity
Opportunity to work with a young, dynamic and highly energetic team in scaling our payment systems to handle USD 80 B+ yearly.
Ability to support tens of millions of requests on a daily basis.
Currently our merchant base is 600k+
Drive the technology and engineering best practices on different fronts like quality, performance, design, operations at organizational level
Drive technology innovations & remaining ahead of the curve.
Required skills/experience
Be the primary technical point of contact for large enterprise merchants.
Understand the merchant's business and technical environment to provide tailored technical solutions and support.
Manage the complete merchant lifecycle right from the integration to go live and beyond.
Hands-on troubleshooting and debugging to ensure merchant’s day-to-day technical challenges/issues are resolved in a timely and professional manner.
Be the subject matter expert of the Cashfree product stack and drive all best practices with the merchants.
Periodic review of your account performance, identify improvement opportunities, and drive actionales, both internal and external.
Manage and escalate critical customer issues as needed to ensure timely resolution.
Facilitating communication between the merchants and internal technical teams
Act as the voice of the customer within Cashfree, gather and relay customer feedback to internal teams for product improvement and enhancements.
Work closely with Sales, Product, and Engineering teams on a day-to-day basis.
Who you are
Bachelor’s degree in Computer Science (or a related discipline) as well as work experience of 5+ years as a technical consultant/ account manager, software engineer, support engineer in a customer facing role.
Experience in working with B2 B, Saa S products.
Good technical understanding of APIs and experience in working with API based applications, experience with SDKs/Web is a plus.
Basic programming and debugging skills.
Ability to gather and map customer requirements to platform features and provide solutions.
Excellent written and oral communication and presentation skills including speaking to technical and business audiences.
Ability to influence and persuade internal and external stakeholders working with all areas of management from senior agents up to executives.
Experience in the payment domain is preferred.
-
Technical Account Manager
3 weeks ago
Bengaluru, Karnataka, India DBSync Full timeJob Description:We are seeking a highly motivated and results-driven Technical Account Manager to join our team at DBSync.The ideal candidate will have 7-8 years of experience in account management or sales in a technical or SaaS environment, with a strong understanding of enterprise IT organizational, business, and technical environments.You will be...
-
Technical Account Manager
12 hours ago
Bengaluru, India Fortinet Full timeJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to contribute to the success of...
-
Technical Account Manager
7 months ago
Bengaluru, India Razorpay Full timeThe Role: As a Technical Account Manager you will be acting as the dedicated primary point of contact for all technical and product level activities or discussions post go-live for all our Super Enterprise Merchants (accounts). Roles and Responsibilities: TAM will build healthy relationships with customer’s tech contacts, help them unblock...
-
Technical Account Manager
3 weeks ago
Bengaluru, Karnataka, India Shopemet Networks Pvt Ltd Full timeJob DescriptionThis is an exciting opportunity to partner with our sales team and help us expand our customer base.About the RoleWork closely with account executives to identify new business opportunities.Develop and maintain relationships with prospective clients.ResponsibilitiesClearly articulate the technical capabilities of our product.Partner with the...
-
Technical account manager
4 weeks ago
Bengaluru, India Karix Full timeAbout the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location: Bangalore (WFO)What you'll be Responsible for?- Managing the existing key accounts- Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer...
-
Technical Account Manager
1 month ago
Bengaluru, India Cashfree Payments Full timeAbout us:Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for...
-
Technical Account Manager
3 months ago
Bengaluru, India Cashfree Payments Full timeAbout us:Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for...
-
Technical Account Manager
1 month ago
Bengaluru, India Softcell Technologies Global Pvt. Ltd. Full timeJob Title: Technical Account Manager (TAM)Location: BengaluruCompany: Softcell Technologies Global Pvt. Ltd.About Softcell:Softcell is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software solutions...
-
Technical Account Manager
1 day ago
Bengaluru, Karnataka, India VergeCloud Full timeWe are seeking a highly skilled Technical Account Manager to join our team at VergeCloud. As a key player in our mission to empower businesses with cutting-edge cloud solutions, you will play a vital role in driving business growth and success.The estimated salary for this position is $160,000 - $220,000 per year.Job DescriptionVergeCloud is a rapidly...
-
Technical Account Manager
3 months ago
Bengaluru, India Cashfree Payments Full timeAbout us:Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for...
-
Technical Account Manager
4 weeks ago
Bengaluru, India Karix Full timeAbout the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location: Bangalore (WFO)What you'll be Responsible for?Managing the existing key accountsInvestigate and solve complex and long overdue problems faced by customer and forwarded by the customer...
-
Technical Account Manager
1 month ago
Bengaluru, India Karix Full timeAbout the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location: Bangalore (WFO)What you'll be Responsible for?Managing the existing key accountsInvestigate and solve complex and long overdue problems faced by customer and forwarded by the customer...
-
Technical Account Manager
4 weeks ago
Bengaluru, India Karix Full timeAbout the Role:Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location:Bangalore (WFO)What you'll be Responsible for?Managing the existing key accountsInvestigate and solve complex and long overdue problems faced by customer and forwarded by the customer support...
-
Technical Account Manager
4 months ago
Bengaluru, India Softcell Technologies Global Pvt. Ltd. Full timeJob Title: Technical Account Manager (TAM) Location: Bengaluru Company: Softcell Technologies Global Pvt. Ltd. About Softcell: Softcell is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software...
-
Technical Account Manager
4 months ago
Bengaluru, India Softcell Technologies Global Pvt. Ltd. Full timeJob Title: Technical Account Manager (TAM)Location: BengaluruCompany: Softcell Technologies Global Pvt. Ltd.About Softcell:Softcell is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software solutions...
-
Technical Account Manager
2 weeks ago
Bengaluru, India Kapture CX Full timeAbout Kapture CX:Kapture CX is a leading Customer Experience (CX) automation platform that is revolutionizing how businesses interact with their customers. We empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation. As we expand our footprint, we are looking for driven, technical,...
-
Technical Account Manager
3 months ago
Bengaluru, India Softcell Technologies Global Pvt. Ltd. Full timeJob Title:Technical Account Manager (TAM)Location:BengaluruCompany:Softcell Technologies Global Pvt. Ltd.About Softcell:Softcell is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software solutions to...
-
Technical Account Manager
3 weeks ago
Bengaluru, Karnataka, India HappyFox Full timeAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at HappyFox. As a Sales Engineer, you will be responsible for driving sales growth by delivering effective product demonstrations to prospective customers.Job ResponsibilitiesProduct Expertise: Learn the technical details of our software, understand customer...
-
Associate Technical Account Manager
6 months ago
Bengaluru, India New Relic, Inc. Full timeAssociate Technical Account Manager Associate Technical Account Manager Associate Technical Account Manager Req ID FY|S&M|#4 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity As a key member of our New Relic Tech hub APJ , you will be responsible for understanding a...
-
Technical Account Manager, India
7 months ago
Bengaluru, India Imperva Full timeAs a Technical Account Manager, you will work with enterprise customers that use both Incapsula cloud and SecureSphere on-premise product suites to drive implementation of our products and services to help extract a greater return on investment. This role includes responsibility for onboarding and support activities using best practices for deployment;...
